About this role
Job Summary
The Production Services Engineer 3 (Senior Citrix Engineer) is a senior-level role responsible for architecting, implementing, administering, and supporting Tampa General Hospital’s hybrid Citrix Virtual Apps environment across Citrix Cloud (in Azure) and on-premises deployments. This position will be involved in the design and lifecycle management of Citrix components including Citrix Provisioning Services (PVS) for non-persistent VDAs, StoreFront (multi-server, load-balanced), and associated services such as Cloud Connectors, Delivery Controllers, Director, and License Server. The ideal candidate will have deep expertise in performance optimization, image management, access/authentication (including FAS for SSO), and high availability/DR, and will collaborate closely with infrastructure, cybersecurity, application, and clinical teams to deliver a secure, reliable, and high-performing end-user experience. This is a hands-on engineering role that includes Tier 3 escalation support, standardization and automation (PowerShell), capacity planning, and continuous improvement of the Citrix platform.
Responsibilities:
- Architect, deploy, and manage hybrid Citrix Virtual Apps and Desktops (CVAD) environment spanning Citrix Cloud (Azure) and on-prem, including Cloud Connectors, Delivery Controllers, Studio/Director, License Server, and supporting SQL and AD dependencies.
- PVS image lifecycle management: build, optimize, and version golden images; schedule and execute maintenance cycles; manage target devices, caching strategies, and streaming performance.
- Operate and optimize multi-server, load-balanced StoreFront on-prem, including authentication flows, resource filtering, and integration with Citrix Workspace app; implement/maintain FAS for single sign-on as needed.
- Ensure platform performance, availability, and security through capacity planning, HA/DR design, patching/updates (e.g., LTSR/CUR), and proactive monitoring; analyze and remediate issues impacting logon times, ICA/HDX performance, and application delivery.
- Troubleshoot and resolve complex Citrix issues (profiles, printing, Teams optimization, graphics acceleration, policy conflicts, GPOs, certificates, MFA/conditional access), serving as the Tier 3 escalation point.
- Develop automation and tooling (PowerShell, Citrix SDK/REST APIs, Azure CLI/PowerShell) for provisioning, image updates, monitoring, and configuration management; maintain runbooks and SOPs.
- Collaborate with Windows, Azure, networking, and cybersecurity teams to provision and right-size session hosts in Azure/on-prem; integrate Citrix with AD, DNS/DHCP, certificates, and enterprise security controls.
- Partner with application owners to package, deliver, and validate apps; establish standards for image hygiene, baselines, hardening, and change management in a healthcare-regulated environment.
- Maintain comprehensive documentation (architectural diagrams, configurations, standards, procedures) and contribute to roadmap planning, technology evaluations, and upgrade projects.
- Coordinate with vendors/TAC and internal stakeholders; mentor junior engineers/analysts; participate in an On-Call rotation to provide 24/7 support for critical Citrix services.
Required:
- High School Diploma or G.E.D.
- Systems support operations experience installing, analyzing, and diagnosing hardware and software problems. And a Bachelor's degree in a computer-related field, with 3+ years of experience, orr an Associate's degree and 4+ years of experience, or an Accredited Technical Training Certificate with at least 5+ years of experience.
Preferred:.
In-depth, hands-on experience with Citrix Virtual Apps and Desktops (CVAD) in both Citrix Cloud (Azure) and on-prem environments, including Cloud Connectors, Delivery Controllers, Machine Catalogs, Delivery Groups, Studio/Director, and License Server.
Advanced expertise with Citrix Provisioning Services (PVS) for non-persistent VDAs: image creation/optimization, versioning, maintenance cycles, target device management, caching, and network streaming; MCS experience a plus.
Strong experience managing StoreFront (multi-server, load-balanced) and Citrix access components; Citrix ADC/Gateway knowledge and Federated Authentication Service (FAS) experience are a plus.
Solid Windows Server, Active Directory, GPO, DNS, DHCP, PKI/certificates, and authentication fundamentals; familiarity with MFA and conditional access.
Experience operating Citrix workloads in Azure (compute/storage/network), with knowledge of Azure AD integration; exposure to Azure Virtual Desktop or Windows 365 Cloud PC is a plus; Azure certifications are preferred.
Proficiency in performance monitoring and user experience optimization (HDX policies, Workspace app, logon time analysis, profile management via Citrix UPM and/or FSLogix, printing, Teams optimization).
Strong understanding of IT security principles, compliance, and change management in healthcare (HIPAA), including image hardening, patch management, and least-privilege access.
Scripting/automation skills using PowerShell, Citrix SDK/APIs, and Azure CLI/PowerShell.
Excellent analytical and problem-solving skills with the ability to troubleshoot complex technical issues and lead cross-functional initiatives.
Effective communication skills (written and verbal) with the ability to explain technical concepts to non-technical stakeholders and collaborate in a team environment.
Experience with complementary enterprise technologies is a plus: Azure VDI, Commvault or Cohesity backup solutions; Pure Storage SAN/NAS; Dell EMC Isilon/PowerScale NAS; Intune/SCCM.
Relevant certifications such as Citrix CCE-V, CCP-V, CCA-V, CCP-N, Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Azure Fundamentals (AZ-900), ITIL, or similar are preferred.
The Production Services Engineer 3 (Senior Citrix Engineer) is a critical role in our organization, ensuring that our end-user delivery platform remains efficient, secure, and reliable to support the diverse needs of Tampa General Hospital’s patients and staff. The successful candidate will play an essential part in maintaining our commitment to providing world-class and compassionate health care services, leveraging cutting-edge Citrix and cloud technologies and best practices. This role offers an exciting opportunity to contribute to the growth and development of our IT infrastructure while working closely with a dedicated team of professionals in a dynamic and rewarding environment.
Other facts
About Tampa General Hospital
Tampa General is a private not-for-profit hospital and one of the most comprehensive medical facilities in West Central Florida serving a dozen counties with a population in excess of 4 million. As one of the largest hospitals in Florida, Tampa General is licensed for 982 beds, and with over 15,000 team members, is one of the region’s largest employers.
Consistently recognized for world-class care, Tampa General Hospital is ranked as the #1 hospital in Tampa Bay by U.S. News & World Report for 2024-25 and is nationally ranked as among the top 50 hospitals in the nation in eight specialties. Additionally, Tampa General was ranked as “high performing,” or among the top 10% of hospitals in the nation, in five more specialties along with 12 procedures and conditions.
TGH partners with the USF Health Morsani College of Medicine to pioneer breakthrough treatments, conduct game-changing clinical research and train the next generation of health care professionals. TGH is the region's only academic health system, having been affiliated with the USF Health Morsani College of Medicine since the school was created in the early 1970s.
TGH is the area’s only Level I trauma center and one of two ABA-verified Adult & Pediatric burn centers in Florida. With five medical helicopters, we are able to transport critically injured or ill patients from 23 surrounding counties to receive the advanced care they need. The hospital is home to the leading organ transplant center in the country, having performed more than 14,000 adult solid organ transplants, including the state’s first successful heart transplant in 1985. Tampa General Hospital is committed to serving all residents of West Central Florida. We provide comprehensive health services, ranging from wellness and primary care to the most complex specialty care and post-acute services.
What you'll do
- The role involves architecting, implementing, and supporting a hybrid Citrix Virtual Apps environment, ensuring performance, availability, and security. The engineer will also troubleshoot complex issues and collaborate with various teams to enhance the end-user experience.
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