IT Systems and Support Specialist (842)

Job DetailsJob Location: Wayne, PA 19087Position Type: Full TimeJob Title: IT Systems and Support Specialist Reports to: IT Manager Location: 100% In-Office (No Remote / No Hybrid) Salary Range: $60,000 - $75,000 (depending on experience) Join the financial evolution in Manufactured Housing with autoMHatic Financial! Backed by Private Equity (PE), autoMHatic Financial is leading the charge in revolutionizing the specialty lending industry of Manufactured Home loans. Formerly known as Tammac Holdings Corporation, our legacy spans over 40 years, during which we've proudly originated billions in loans. But that's just the beginning of our story. We're embarking on an exciting transformation, ushering in a new era of financial services. Our focus? Launching innovative products, streamlining processes through automation, and harnessing the power of technology to redefine speed, service, and solutions for our valued customers. At autoMHatic Financial, we're pioneers in our field. With instant loan decisions and a cutting-edge mobile app, we're not just adapting to change - we're driving it. Our goal? To dominate the Manufactured Homes lending space and set new standards of excellence. Ready to be part of something extraordinary? Join us as we shape the future of finance, one innovative solution at a time. Explore our exciting career opportunities today! #autoMHaticFinancial #NowHiring Summary:                                                                                   The IT Systems & Support Specialist at autoMHatic Financial is a hands-on, in-office role responsible for supporting end users, maintaining core IT systems, and ensuring the reliability, security, and usability of our technology environment. This individual will serve as the frontline owner of onsite IT support while also administering Microsoft 365, supporting mortgage systems such as Encompass, assisting with security and compliance initiatives, and contributing to light data and automation efforts. The role is ideal for someone who enjoys being close to the business, solving real problems in person, and taking ownership of IT operations in a fast-paced, regulated environment. This role is 100% in-office and includes daily hands-on IT support as a core responsibility. Responsibilities: Serve as the primary point of contact for onsite, in-person IT support, delivering timely and service-oriented assistance to employees Troubleshoot, diagnose, and resolve hardware and software issues including laptops, desktops, monitors, docking stations, printers, peripherals, workstations, MFA, password resets, and access issues Provision, configure, deploy, maintain, and track end-user devices and IT assets Install, repair, and upgrade PC hardware and software while following established IT procedures and documentation standards Administer and support Microsoft 365 environments, including Entra ID (Azure AD), Exchange, SharePoint, OneDrive, and Teams Manage user access, roles, permissions, and security controls across enterprise systems Act as a liaison between Technology and business teams to support business applications, system availability, and issue resolution Support mortgage systems such as Encompass or nCino Mortgage by assisting with user access, workflow support, troubleshooting, and system-related issues Assist leadership with evaluating business processes, data integrity, operational improvements, and compliance-related system needs Support day-to-day security operations including MFA enforcement, endpoint security tooling, phishing response, and user education Assist with audits and compliance initiatives by gathering documentation and supporting evidence requests Perform basic SQL queries, data validation, reporting support, and data quality checks as needed Contribute to automation and workflow improvements using scripts or system tools, with a focus on operationalizing existing solutions rather than designing new platforms Escalate critical incidents appropriately while maintaining ownership through resolution Financial comes with a range of benefits designed to enhance your work-life balance and foster a rewarding work environment. As a member of our team, you can expect to benefit from: Competitive Pay: We offer competitive compensation packages to recognize and reward your valuable contributions. Including, comprehensive benefits, such as healthcare, dental and vision insurance, and 401K. Generous Paid Time Off (PTO): Take the time you need to recharge and pursue your passions outside of work with our comprehensive PTO package. Team Events: From team-building activities to fun social events, we believe in fostering a strong sense of camaraderie through regular events that bring our team together. Fully Stocked Kitchen: Enjoy a variety of snacks, beverages, and refreshments available in our fully stocked kitchen, ensuring you stay energized and refreshed throughout the day. Culture:  Immerse yourself in a diverse, inclusive culture where innovation, collaboration, and creativity thrive, offering endless opportunities for growth and development. Physical Requirements: Prolonged periods of sitting at a desk and working on a computer. Must be able to lift up to 50 pounds at times.   This job description outlines the primary responsibilities and qualifications for the IT Systems and Support Specialist. Candidates meeting these criteria and demonstrating a passion for underwriting excellence and team leadership are encouraged to apply. Resumes can be sent to [email protected].  QualificationsQualifications: 2–4+ years of experience in IT Desktop Support, IT Operations, or a similar hands-on support role Strong experience providing in-person, onsite end-user IT support Proven ability to troubleshoot and support laptops, PCs, printers, monitors, docking stations, and peripherals Strong working knowledge of Microsoft tools and services Experience supporting Microsoft 365 and Entra ID (Azure AD) environments Basic networking knowledge (TCP/IP) Excellent verbal and written communication skills Strong organizational, analytical, and problem-solving abilities Ability to work independently while collaborating effectively with Technology leadership and business teams Willingness and ability to perform daily hands-on IT support as a core function of the role   Preferred / Nice-to-Have Experience in mortgage lending, consumer finance, or other regulated industries Familiarity with Encompass or similar loan origination / servicing systems Experience with SQL queries and basic data concepts Experience supporting RingCentral or similar phone systems Exposure to APIs or JavaScript (preferred, not required) CompTIA A+, Microsoft, or M365-related certifications   Key Competencies:   Ownership Mentality: Takes responsibility for end-user support, systems reliability, and day-to-day IT operations Service Orientation: Delivers professional, responsive, and in-person support that keeps the business moving Technical Breadth: Comfortable working across hardware, Microsoft 365, security tools, and business applications Operational Focus: Understands how IT directly supports lending, compliance, and business continuity Problem Solving: Diagnoses issues efficiently and drives solutions through to completion Collaboration: Works closely with Technology leadership and business users to improve systems and processes