Customer Service Representative - TEMP (811)
TEMPORARY•Wayne
About this role
Job Details
Job Location: Wayne, PA 19087
Position Type: Seasonal
Travel Percentage: None
Job Shift: Day
Job Category: Accounting
Position Overview
We are seeking a knowledgeable and customer-focused Customer Service Representative to handle inquiries specifically related to tax and insurance matters. The role will involve responding to client questions and concerns via phone and email, providing clear explanations of tax-related documentation, insurance policies, and account details. This individual will serve as a trusted point of contact, ensuring customers feel supported and confident when navigating complex financial and insurance processes.
Key Responsibilities
- Respond promptly to customer inquiries via phone and email regarding tax documentation, insurance policies, claims, and related matters.
- Provide accurate information and guidance on company procedures, compliance requirements, and customer account details.
- Assist customers in understanding forms, notices, and billing statements related to tax or insurance.
- Escalate complex or technical issues to subject matter experts while ensuring timely follow-up with the customer.
- Maintain detailed and accurate records of customer interactions in the CRM system.
- Collaborate with internal departments (e.g., servicing, accounting, compliance) to resolve issues efficiently.
- Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.
- Stay up to date with industry regulations, company policies, and best practices.
Qualifications
Qualifications
- High school diploma or equivalent; associate’s or bachelor’s degree in finance, business, or a related field preferred.
- Prior experience in customer service, preferably in tax, insurance, or financial services.
- Strong written and verbal communication skills with the ability to explain complex topics in simple terms.
- Spanish speaker a plus, but not required
- Excellent problem-solving skills and attention to detail.
- Comfortable working with CRM systems, and other office software.
- Ability to multitask and manage time effectively in a fast-paced environment.
- A customer-first mindset with empathy and professionalism.
What you'll do
- The Customer Service Representative will respond to customer inquiries regarding tax and insurance matters via phone and email. They will provide accurate information, assist customers with documentation, and collaborate with internal departments to resolve issues.
About TAMMAC HOLDINGS CORP
With over 45 years of experience as a leading manufactured housing lender, Tammac helps you find the right loan for your needs.
NMLS # 2663
NMLS Consumer Access Web Site https://www.nmlsconsumeraccess.org/
We offer competitive interest rates and terms on all of our loan solutions. We finance homes in manufactured home communities, on private land, and on leased ground. We also finance mobile and modular homes secured by real estate as well as construction loans.
Tammac Holdings Corporation began operations in 1976, headquartered in Wilkes-Barre, PA. We are a direct lender and service all of the loans we originate. Direct lending eliminates unnecessary fees and keeps our loans affordable. We work with our dealer partners as well as realtors and with the public for private resale loans and we are happy to assist all of our clients to make the home buying experience easy, efficient, and affordable. We currently service the states of Delaware, Kentucky, Maine, *Maryland, New York, *New Jersey, Ohio, and Pennsylvania.
This site is not authorized by the New York State Department of Financial Services. No mortgage loan applications for properties located in the state of New York will be accepted through this site.
Ready to join TAMMAC HOLDINGS CORP?
Take the next step in your career journey
Frequently Asked Questions
What does a Customer Service Representative - TEMP (811) do at TAMMAC HOLDINGS CORP?
As a Customer Service Representative - TEMP (811) at TAMMAC HOLDINGS CORP, you will: the Customer Service Representative will respond to customer inquiries regarding tax and insurance matters via phone and email. They will provide accurate information, assist customers with documentation, and collaborate with internal departments to resolve issues..
Is the Customer Service Representative - TEMP (811) position at TAMMAC HOLDINGS CORP remote?
The Customer Service Representative - TEMP (811) position at TAMMAC HOLDINGS CORP is based in Wayne, Pennsylvania, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative - TEMP (811) position at TAMMAC HOLDINGS CORP?
You can apply for the Customer Service Representative - TEMP (811) position at TAMMAC HOLDINGS CORPdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.