Expectations of Leadership: - Actively support, demonstrate, and promote the company’s core values.
- Be approachable and engaging with fellow team members
- Always treat individuals with dignity and respect regardless of job position.
- Demonstrate maturity through exhibiting excellent listening skills.
- Make educating, inspiring, and motivating your team central to your mission.
Major Responsibilities/Activities: - Work with the IT team to ensure excellent service is provided to the user community.
- Plans, develops, leads, and controls project flow for IT Infrastructure.
- Consults with Executive Management (GM, Directors, and other Executives, etc.) in conjunction with IT staff members to provide for computer service and support the various operating departments.
- Determines the scope and priorities of user community requests and system projects. Provides for needs assessments as required for the property.
- Recommends and develops plans for systems development and operations, hardware and software purchases, budget, and staffing.
- Directs and manages the development, implementation, installation, and operation of information and functional systems for the casino property.
- Develops, implements, and monitors management information technology policies and controls to ensure data accuracy, security, legal and regulatory compliance. This is to include compliance with established MICS per Gaming and Tribal regulation.
- Negotiates and contracts with consultants, technical personnel, and vendors for services and products as deemed necessary by the CIO.
- Develops, maintains, and tests disaster recovery schemes and plans.
- Defines the developmental and operational tasks for a full Disaster and Recovery Plan.
- Provides support to end users in the selection, procurement, usage, and maintenance of software programs and hardware consistent with management and operational requirements.
- Reviews reports of computer and peripheral equipment production, malfunction, and maintenance to determine costs and impact, and address problems relating to system, development, and infrastructure requirements.
- Responsible for I.T. Communications, Help Desk, Audio/Visual, and Technical Services, Operations, and Application Support staff.
- Highly self-motivated and directed with keen attention to detail.
- Performs other duties as assigned.
Minimum Requirements - Preference is given to qualified Santa Ana Tribal Members.
- BS degree in computer science or equivalent; 5 or more years of related experience managing an IT staff and Gaming Systems
- Computer Certifications, Management Training, and Project Management Certificates will be required.
- Knowledge of network environments such as Windows RS/6000, AS/400, CISCO, UNIX and Windows networks.
- Additional training and education in systems analysis is required.
- Specialized work experience in casino related computer systems and software preferred.
- Ability to create and write reports (i.e., benchmarks, statistics, etc.) business correspondence, procedure manuals and project plans.
- Minimum three to five years of PC technical experience hardware, operating systems, and networking.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
- Must be able to read, write, speak, and understand English.
- Must have knowledge of spreadsheet software and word processing software with use of Microsoft products including Word, Excel, and Outlook.
- A smartphone capable of running company applications and communication systems is required. If a smartphone is not provided by the company, a candidate or employee may be provided a smartphone of the company’s choice, through a payroll deduction program.
- All employees are required to proficiently use a smartphone for company applications, email, and text.
- Must be able to obtain and maintain a Pueblo of Santa Ana Gaming and Regulatory Commission key gaming license.
Essential Mental Functions: The essential mental functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Display strong verbal and written communication skills.
- Proven ability to handle stress and remain professional during system failures.
- Must be able to work in a highly structured and regulated workplace and maintain strict compliance with companywide procedures, internal control policies and procedures and Tribal Gaming Commission regulatory requirements.
- Maintains a strict level of confidentiality regarding company information.
- Strong organizational skills.
- Proven ability to provide outstanding customer service.
- Must have excellent problem-solving abilities.
- Must be a detail oriented, organized individual with the ability to multi-task.
- Must be able to work in a fast-paced environment.
- Must be able to deal with stressful situations in a professional manner.
- Must be a Team Player.
- Display strong verbal and written communication skills.
Essential Physical Functions: The essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - While performing the duties of the position, the employee is frequently required to stand, walk, turn, use hands and fingers to handle and feel, reach with hands and arms, talks and hear.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals.
- Sitting or standing for extended periods of time.
- Must be able to work various hours including weekends and holidays.
- Must present self in a well-groomed, professional appearance.
- The employee must be able to lift up to 25 pounds.
- Must be able to work at a fast pace.
- Must be able to handle stress effectively.
- Must be able to maneuver around the office and the facility as needed to collect and distribute all necessary documents.
- Physical ability to safely perform the essential job functions of the position.
Equipment Used - Smartphones, computers, laptop computers, and other traditional office equipment as required.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employee’s duties are performed indoors in a climate controlled non-smoking environment. |
