WHO WE ARE & WHAT WE DO

Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 22-county region in North Florida and South Georgia. We are a career destination with over 6,000 colleagues who reflect the diversity of our community. 

TMH is the region’s healthcare leader and top provider of advanced care with a 772-bed acute care hospital and the region’s only:

• Level II Trauma Center
• Primary Stroke Center
• Level III Neonatal Intensive Care
• Pediatric Intensive Care
• The most advanced cancer, heart and vascular, orthopedic & surgery programs in the Panhandle.

Our system also includes a psychiatric hospital, multiple specialty care centers, six residency programs and more than 50 affiliated physician practices.

HOW YOU'LL MAKE AN IMPACT

Your Role:

• Acts as the primary point of contact (POC) between clinical and administrative departments and Information Technology (IT) Services (multiple departments).
• Demonstrates an understanding of diversity.
• Demonstrates integrity, compassion, accountability, respect, and excellence (I CARE values).
• Enhances and contributes to a safe environment for all colleagues, visitors, and patients.
• Collaborates closely with clinicians, administrative staff members, and IT professionals to communicate effectively, prioritize projects, and support healthcare technology systems’ successful implementation and ongoing optimization.
• Participates in departmental meetings and shadows providers and colleagues; gains a comprehensive understanding of the departments’ objectives, strategies, and direction, functioning as an extension of their leadership teams.
• Supports training efforts.
• Collaborates with IT project managers, analysts, and vendors; ensures timely implementations or system enhancements.
• Partners with IT security teams regarding compliance.
• Assists in developing dashboards and reports.
• Performs other duties.

Reports To: Director/IT Application Svcs (JC: 234502)

Supervises: None.

WHAT YOU’LL NEED TO APPLY

Required Education:

• Bachelor’s degree in information technology, healthcare administration, or a related field.
  • Human Resources (HR) may accept relevant, job-related experience in lieu of the required post-secondary education on a 1-year basis in conjunction with a high school diploma or equivalent (e.g., certificate of high school equivalency).
  • Experience accepted in lieu of education will not be applied to the minimum education requirement below (i.e., the same experience will not be counted twice).

Required Experience: Three (3) years of healthcare IT [including electronic health records (EHR)/electronic medical records (EMR) (e.g., Epic, Cerner, and/or Meditech)] experience.

Preferred Experience:

• Project coordination experience.
• Clinical workflows experience.
• IT support experience.
• Strong understanding of healthcare operations.
• Strong understanding of workflows.
• Strong understanding of regulatory requirements.
• Excellent communication skills.
• Excellent collaboration skills.
• Excellent problem-solving skills.
• Excellent interpersonal skills; builds strong relationships across diverse teams.
• Ability to translate technical information into language understandable to non-technical staff members.
• Ability to work on-site (as needed) and travel between organizational healthcare facilities.
• Ability to work prolonged periods sitting at a desk, working on a computer.
• Ability to work evening/weekend hours occasionally for system “go-lives” or critical support needs.
• Thinks critically; anticipates potential issues and proposes effective solutions.
• Adaptable; thrives in a fast-paced healthcare environment with changing priorities.
• Customer service oriented; focuses on supporting clinical and operational excellence via technology.

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Tallahassee Memorial HealthCare is an equal opportunity employer and drug-free workplace. All employment is contingent upon successful completion of a drug screen, background check, reference verification, health assessment, and credential/license verification.