About this role
We are BrandsMart – A leading Consumer Electronics and Appliance Retailer in the Southeast. With retail stores in Florida and Georgia and a growing e-commerce presence, BrandsMart USA has a legacy of offering your favorite brands at the lowest prices. We provide our team members the opportunity to reach their full potential in a high-energy, incentive-based environment with competitive benefits. This is much more than a job – it is a career with purpose.
Job Title: E-Commerce Manager
Location: Fort Lauderdale, FL
Reports to: Sr. Director of E-Commerce Operations
Employment Type: Full-Time, On-Site
Position Overview
The E-Commerce Manager is a highly motivated, hands-on manager responsible for driving the day-to-day success of BrandsMart USA’s digital storefront. This role requires a proactive mindset, strong initiative, and the ability to manage by example while inspiring the Web Operations team to deliver excellence. The ideal candidate thrives in a fast-paced environment, excels at solving complex operational challenges, and is committed to ensuring a seamless and engaging online customer experience. From overseeing website content, promotions, and merchandising to resolving escalated customer service issues and ensuring ADA compliance, this manager is deeply involved in all aspects of e-commerce operations, fostering collaboration across cross-functional teams and championing continuous process improvements.
Key Responsibilities
- Oversee daily web operations and ensure the website’s product content, pricing, promotions, and merchandising are accurate and aligned with company goals.
- Manage the Web Operations team, providing leadership, direction, and support to achieve performance targets and project deadlines.
- Lead process improvement initiatives to streamline product setup, data integrity, and promotional execution across digital channels.
- Oversee site QA processes, ensuring promotional accuracy and functionality across desktop and mobile devices.
- Manage and resolve escalated customer service issues related to website orders, product information, or fulfillment, working closely with Customer Service and Fulfillment teams.
- Collaborate cross-functionally with Merchandising, Marketing, IT, and Fulfillment teams to deliver a consistent and frictionless online shopping experience.
- Ensure operational excellence across order fulfillment, returns management, and customer communication workflows.
- Monitor key site metrics including conversion, checkout funnel, inventory availability, and customer satisfaction to identify improvement opportunities.
- Manage relationships and performance across third-party e-commerce marketplaces (e.g., eBay, Amazon, Walmart), ensuring compliance, operational efficiency, and growth.
- Partner with analytics and marketing teams to measure campaign effectiveness, track KPIs, and make data-driven recommendations.
- Ensure the website complies with all relevant legal and regulatory requirements, including ADA accessibility, cookie consent, privacy, and other compliance standards.
Qualifications
- Bachelor’s degree in Business, E-Commerce, Marketing or related field (required).
- 5+ years of progressive experience in e-commerce management for a retail or consumer products brand.
- Experienced managing marketplace platforms such as eBay, Amazon, Walmart, or equivalent.
- Strong understanding of e-commerce operations, digital merchandising, fulfillment, and customer experience best practices.
- Experience with leading e-commerce platforms such as Retisio, Shopify, Salesforce Commerce Cloud, or Magento.
- Operationally minded with strong analytical and process improvement skills.
- Experience with JIRA, ClickUp, Asana, or equivalent project management tools.
- Excellent communication and cross-functional collaboration skills; proven team player.
- Highly organized and detail-oriented with the ability to manage multiple priorities in a fast-paced environment.
- Self-starter with a proactive mindset, strong initiative, and the ability to identify and solve problems independently.
BrandsMart Total Rewards
Our team members are our greatest asset. As an expression of our appreciation, BrandsMart is proud to offer competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:
- Employee assistance program
- Employee purchase program with exclusive discounts
- Physical and financial well-being programs
- 401(k) plan with contribution matching
- Paid time off, including vacation days, sick days, and holidays
- Life and disability insurance
- Medical, dental and vision insurance
- Pay on Demand
**Benefits vary based on full- and part-time employment status.
About BrandsMart
At BrandsMart, we sell a wide variety of consumer electronics, home appliances, furniture, and accessories throughout the Southeast United States. Our customers shop at BrandsMart for the same reason you should choose us for the next step in your career – our focus on being a premier retail leader and providing a customer experience that is second to none. If you are looking for a company with passion and a dedication to our customers and team members alike, join us today.
BrandsMart is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].
BrandsMart is an Equal Opportunity Employer.
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Other facts
About Talent Acquisition/Human Resources, The Aaron's Family of Companies
Headquartered in Atlanta, The Aaron's Company, Inc. is a leading, technology-enabled, omnichannel provider of rent-to-own and retail purchase solutions of appliances, electronics, furniture, and other home goods across its brands: Aaron's, BrandsMart U.S.A., and BrandsMart Leasing. Aaron's offers a direct-to-consumer lease-to-own solution through its approximately 1,100 Company-operated and franchised stores in 47 states and Canada, as well as its e-commerce platform. BrandsMart U.S.A. is one of the leading appliance retailers in the country with 12 retail stores in Florida and Georgia. BrandsMart Leasing offers lease-to-own solutions to customers of BrandsMart U.S.A.
For more information, visit Aarons.com and brandsmartusa.com.
What you'll do
- The E-Commerce Manager oversees daily web operations, ensuring product content, pricing, and promotions are accurate. They also manage the Web Operations team and collaborate with cross-functional teams to enhance the online shopping experience.
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