About this role
Company Description
Talan is an international consulting group in innovation and transformation through technology. For 20 years, Talan has been advising companies and administrations. The group supports them and implements their transformation and innovation projects internationally.
Present on five continents, the group achieved a turnover of 600 million euros in 2023 than 5,000 consultants and aims to exceed the one billion € turnover mark by 2025. The group puts innovation at the heart of its development and intervenes in areas related to the technological changes of large groups, such as Artificial Intelligence, Data Intelligence, Web3, Metaverse, Blockchain or IoT.
Job Description
We are looking for a seasoned Front Office Support professional with deep expertise in the North American power markets, ideally including ERCOT. This senior resource will play a central role in the Orchestrade Go Live, acting as the primary technical and functional contact for traders, quants, and risk teams. The ideal candidate is autonomous, reliable, and comfortable working under pressure, with the ability to navigate complex issues, stabilize the platform during migration, and support high priority trading operations in real time..
Responsibilities:
- Provide senior level support to front office users, including traders and schedulers
- Ensure stability of the trade lifecycle from trade capture to end of day processes
- Troubleshoot complex technical and functional issues across the ETRM landscape
- Work closely with traders on pricing, market data, positions, and real time operational topics
- Monitor and validate PnL, risk exposures, and position data
- Coordinate with global teams (development, QA, infrastructure, data)
- Drive root cause analysis and long term remediation
- Document processes, support procedures, and best practices
- Act as a mentor and escalation point for junior and mid level support analysts
- Contribute to Go Live readiness, hypercare, and post implementation stabilization
#LI-MNRK
Qualifications
Required Skills
- 2-15 years of experience in front office support, trade support, or application support in energy trading.
- Strong technical foundation: SQL, Linux or Unix, Scripting knowledge (shell, Python is a plus)
- Ability to work under pressure in a fast paced trading environment
- Strong communication skills and ability to interact with senior trading staff
- Proven experience managing incidents, priorities, and time critical operations
Nice to Have
- Direct experience with Orchestrade
- Python
- Cloud exposure (AWS or Azure)
- Experience supporting real time trading activities, telemetry, or scheduling workflows
- Knowledge of North American power markets, with a preference for ERCOT is a plus
- Previous ETRM experience (such as Orchestrade, Endur, Allegro, RightAngle, etc.) is a plus
Company’s Benefits
At Talan, we invest in our employees' well-being and empower them with benefits, including:
- 💸401(k) retirement plan with company matching
- 🌴15 days of paid vacation per year at hire and up to 27 according to seniority (annual untaken vacation days are cashed out)
- 📴8 paid holidays + 5 sick days + 2 personal days per year
- ❤️🩹Company health, dental, and vision insurance plans + FSA
- 🦺Voluntary STD and LTD
- 🚍 Commuter/transit benefits
Other facts
About Talan
Talan is an international consulting and technology expertise group that accelerates its clients' transformation through innovation, technology, and data. For over 20 years, Talan has been advising and supporting companies and public institutions in implementing their transformation and innovation projects in France and internationally.
Present on five continents, in 21 countries, the Group, Great Place To Work certified, will have more than 7,100 employees by the end of 2024. It aims to achieve a turnover of 850 million euros in the same year and exceed the one-billion-euro threshold by 2025.
With its research and innovation Centre, Talan puts innovation at the heart of its development and intervenes in the technological mutation sectors, such as Artificial Intelligence, Data Intelligence, Blockchains, to avail the growth of major groups and mid-cap companies through a committed and responsible approach. www.talan.com
By placing "Positive Innovation" at the heart of its strategy, the Talan Group is convinced that it is by serving people that technology amplifies its potential for society.
What you'll do
- This senior resource will act as the primary technical and functional contact for traders, quants, and risk teams, ensuring the stability of the trade lifecycle from capture through end-of-day processes. Responsibilities include troubleshooting complex issues, monitoring and validating PnL and risk data, and coordinating with global support teams.
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