Summary
Location
Tel-Aviv
Type
full-time
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About this role
Hungry for a challenge?
That’s good, because at Just Eat Takeaway.com (JET) we have abundant opportunity or as we say, everything is on the table. We are a leading global online food delivery marketplace. Our mission? To empower every food moment around the world.
The Opportunity
Goal: To design, implement, and optimize business processes that maximize productivity, reduce waste, and leverage technology to scale operations sustainably. You will drive a culture of high performance and efficiency through data-driven process design, balancing workforce levels with workload requirements to meet service level agreements (SLAs).
Key Responsibilities
Workforce Management (WFM): Forecast workload requirements, monitor KPIs (utilization rates, shrinkage), and optimize shift patterns to minimize idle time.
Continuous Improvement (CI): Deploy Lean, Six Sigma, or Kaizen methodologies; lead Root Cause Analysis (RCA) and investigations into operational failures.
Process Excellence: Document "As-Is" workflows and design "To-Be" states; maintain a centralized library of Standard Operating Procedures (SOPs).
Automation & Technology: Identify high-volume manual tasks for RPA (Robotic Process Automation) and collaborate with Product teams to implement AI-driven workflows.
Change Management: Act as a change agent, ensuring smooth adoption of new processes and establishing feedback loops for frontline employees.
Performance Analysis: Calculate ROI for automation projects and ensure the existing tech stack (CRM, ERP) is used to its full potential.
The Ingredients
Experience: Proven background in Operational Excellence (OpEx) and workforce management.
Technical Skills: Proficiency in WFM software, data visualization (Tableau/PowerBI), and Process Mapping.
Automation Knowledge: Experience with automation tools like UiPath or Power Automate.
Mindset: Analytical mindset with influential leadership skills and the ability to translate complex data into actionable insights.
Certifications: Lean Six Sigma Green/Black Belt and project management certification (PMP/Prince2)- advantage
Other facts
About Takeaway
Just Eat Takeaway.com is a leading global online delivery marketplace, connecting consumers and restaurants through our platform in 17 countries. Like a dinner table, working at JET brings our office employees and couriers together.
From coding to customer service to couriers, JET is a fun, fast-paced and supportive place where you can be yourself.
No day is the same. Our days are filled with new experiences. We see every challenge that comes our way as a chance to grow, both the business, and ourselves.
We’re connected to millions of food-lovers, hundreds of thousands of connected partners and some of the best-known brands of the planet. When you take your seat here, you’ll find that a simple scribble on a napkin can turn into something seen by millions.
Together we transform, create, reinvent and empower every food moment.
As a leading online food tech company, JET brings together the stability of a global business, with the agility of a start-up. We got here by always staying one step ahead of the competition.
So load up your plate with ideas that get you excited, because at JET everything is on the table.
https://careers.justeattakeaway.com
What you'll do
- The role involves designing, implementing, and optimizing business processes to enhance productivity and efficiency. Key tasks include workforce management, continuous improvement, and leveraging technology for sustainable operations.
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