【Job Responsibilities】

You will play a key role in managing and growing Hotel & F&B partners on KKday, ensuring strong commercial performance, product quality, and long-term partnerships.

You have excellent professional customer service, communication, and stakeholder management skills.
Success in this position requires a strong background in Hospitality / Tourism / F&B, a results-oriented mindset with strong execution and attention to detail, solid data and system skills, and the ability to thrive in a fast-paced, performance-driven environment.

【Account Management – Hotel & F&B Focus】

• Manage a portfolio of Hotel and F&B partners, acting as the primary point of contact.
• Ensure partners’ listings (room types, packages, menus, pricing, availability, blackout dates, policies, visuals, and descriptions) are accurate, competitive, and conversion-optimized.
• Conduct regular performance and content reviews (weekly / bi-weekly) and work with BD or partners to resolve pricing, inventory, or competitiveness issues.
• Monitor booking performance, conversion rate, cancellation rate, and customer feedback to drive continuous optimization.
• Manage and support system integrations (PMS / Channel Manager / POS where applicable), troubleshoot inventory, rate, or availability issues, and coordinate with internal tech/support teams when needed.
  
  

【Destination & Market Intelligence】

• Develop strong understanding of local hotel & F&B market dynamics, including:
  • Pricing strategies and rate parity
  • Seasonal demand, peak/off-peak trends
  • Customer booking behavior and dining preferences
• Track competitors’ offerings (OTAs, direct booking, dining platforms) and identify strengths, gaps, and opportunities.
• Identify, prioritize, and recommend high-potential hotels, dining concepts, staycation packages, and special offers to drive GMV growth.
  
  

【Internal Stakeholder Collaboration】

• Collaborate closely with BD team to onboard and expand Hotel & F&B supply within assigned destinations.
  Work with Marketing team to plan and execute campaigns such as:
  
  
  • Staycation / dining promotions
    
    
  • Seasonal sales (festivals, holidays, weekends)
    
    
  • Exclusive packages or flash deals
    with clear ROI targets (GMV, CAC, profit).
• Align with Operations / Customer Service teams to ensure smooth fulfillment and high customer satisfaction.
  
  

【Reporting & Analysis】

• Track, analyze, and report on key KPIs including GMV, conversion rate, ADR, booking volume, and partner performance.
• Identify trends, issues, and growth opportunities, and proactively propose action plans.
  Execute initiatives and projects assigned by line manager or top management, ensuring timely follow-up and measurable results.
  
  

【Ideal Background (Optional Add-On if You Want)】

• Experience in hotel sales, OTA account management, hospitality operations, or F&B partnerships is highly preferred.
  Familiarity with hotel systems (PMS, Channel Managers) or F&B reservation systems is a plus.
• Strong analytical mindset with comfort using backend systems and performance dashboards.