Position Summary

The Sales Manager is responsible for driving commercial success across Medivant Healthcare’s product portfolio. This role leads a team of call center sales representatives, manages key customer relationships, and collaborates with internal departments to support revenue growth, market expansion, and customer satisfaction.

The ideal candidate has extensive call center sales leadership experience, strong knowledge of pharmaceutical or healthcare markets, and a proven ability to motivate teams while delivering an exceptional customer experience.

Key Responsibilities

1. Sales Team Leadership & Performance Management

• Lead, coach, and develop a team of 8–12 call center sales representatives responsible for inbound and outbound outreach, lead qualification, and account support

• Establish daily, weekly, and monthly performance expectations with clearly defined KPIs, including call volume, conversions, follow-ups, pipeline health, and customer retention

• Conduct ongoing training related to compliance, product knowledge, CRM best practices, objection handling, and customer engagement excellence

• Monitor individual and team performance, provide real-time coaching, conduct performance reviews, and implement performance improvement plans as needed

• Foster and maintain a culture of accountability, compliance, collaboration, and high performance

2. Sales Execution & Market Growth

• Manage and support key strategic customer accounts across assigned territories and customer segments

• Lead the team in executing sales and market expansion strategies across Medivant’s product offerings

• Partner with field sales, marketing, and operations teams to ensure aligned outreach and consistent messaging

• Support achievement of overall company revenue targets through a coordinated combination of field sales and call center execution

3. Customer Relationship Oversight

• Serve as the primary escalation point for high-value customers and complex account needs

• Ensure call center representatives deliver a best-in-class customer experience, including timely communication, accuracy, and follow-through

• Oversee onboarding of new accounts and ensure seamless coordination between sales, logistics, operations, and customer support teams

• Maintain strong customer relationships with clinics, hospitals, infusion centers, and healthcare networks

4. Strategic Sales Management

• Develop and execute commercial strategies to drive revenue growth, market penetration, and long-term customer retention

• Evaluate market trends, competitive activity, and account analytics to identify opportunities and adjust sales tactics

• Deliver accurate sales forecasts and contribute to monthly and quarterly business reviews

• Collaborate with marketing to refine messaging and with operations to manage supply, inventory, and demand planning

5. Cross-Functional Collaboration

• Partner closely with Marketing, Medical Affairs, Engineering, Operations, and Supply Chain teams to ensure alignment across commercial initiatives

• Communicate customer feedback, market insights, and competitive intelligence to internal stakeholders

• Support the development and implementation of sales programs, training materials, and customer-facing tools

Qualifications

Required:

• 7–10 years of experience in call center sales leadership

• Bachelor’s degree in business, Marketing, Life Sciences, or a related field

• Strong background in pharmaceutical, healthcare, or specialty product sales

• Demonstrated success managing sales teams with defined KPIs and performance accountability

• Proven ability to manage high-value accounts and complex customer relationships

• Strong analytical skills with the ability to interpret performance metrics and drive data-based decisions

• Excellent communication, coaching, and motivational leadership skills

• Ability to travel as needed for key accounts and business priorities (approximately 20–40%)

Preferred:

• Experience in pharmaceutical or healthcare sales environments

• Familiarity with specialty distribution models and customer contracting

• Experience working in fast-paced or growth-stage organizations

Core Competencies

• High-Performance Team Leadership

• Call Center Sales Strategy & Operations

• Customer Relationship Management

• Data-Driven Execution

• Compliance & Quality Mindset

• Strategic Thinking & Scalability

• Strong Cross-Functional Collaboration