About this role
About the Job:
As a Shift Lead, you'll be the driving force behind our team, leading shifts with energy and passion to meet Taco Bell's high standards. You'll take charge, resolving customer concerns and ensuring every guest leaves satisfied. Your leadership will inspire others as you coach and guide your team to success. Partnering with the management team, you'll play a key role in business initiatives, helping to shape the future of our restaurant. This role is perfect for someone who thrives in a fast-paced environment and is ready to take ownership and drive results.
The Day-to-Day:
- Ensure consistent customer satisfaction by executing the MIC (Manager in Charge) Success Routine and prioritizing customer needs.
- Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
- Ensure food safety, quality, and accuracy of orders.
- Resolve customer complaints quickly, maintaining positive customer relations.
- Provide regular feedback to the GM on Team Member performance.
- Offer ongoing constructive and positive feedback to Team Members.
- Actively participate in training Team Members.
- Handle conflicts constructively and work with the GM to achieve resolution.
- Assist the GM in screening Team Member candidates.
- Assist with Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times.
- Assist the GM with facility maintenance and ensure health and safety standards are always followed.
Is this you?
- 1 year of restaurant/retail experience, with 3 months shift lead experience preferred
- Adheres to cash, security, inventory, and labor policies
- Must be at least 18 years of age
- Accessibility to dependable and reliable transportation
- Excellent communication skills, management/leadership and organizational skills.
- Physical dexterity required (the ability to move up to 45 lbs. from one area to another).
- Attendance and Punctuality a must
- Operating of cash register as needed and making change for other cashiers.
- Basic Math skills
- Maintains customer satisfaction and adheres to health and safety standards
- Promotes and champions Taco Bell’s culture and values
- Provides constructive feedback to Team Members
- Executes shift duties accurately and efficiently
- Promotes equity, inclusion, and belonging
- Ensures teammates and customers enjoy a positive experience
Work-Hard, Play-Hard:
- Competitive pay
- Free bachelor's degree and scholarship programs
- Free meals
- Flexible schedules! Day, evening, and late night
- Vacation pay and additional Paid Time Off
- Medical benefits
- 401k retirement plan with 6% match
- Health and wellness programs
- Perks! Discounts on mortgages, vehicles, cell phones, gym memberships and more
- Más earth! Commitment to a sustainable future
This offer is contingent upon a satisfactory background check and proof of your work eligibility.
The range for this role is $14-$22/hour. Compensation may vary based on geographic location and experience.
Other facts
About Taco Bell
Do you thrive in a fast-paced environment? Are you looking for opportunities for growth - personally, professionally and financially? Then, a career in the quick service restaurant industry with KBP Bells may be a fit for you!
KBP Bells is a Taco Bell franchisee and is part of KBP Brands, which has been named one of the 10 Fastest-Growing Restaurant Chains and one of the Top 100 Fastest-Growing Businesses in North America. Currently, KBP Brands operates 800+ restaurants across 25+ states throughout the U.S.
At KBP Bells, we are guided by our mission to be better each and every day so that every guest leaves happy. We are focused and deliberate about creating and sustaining an environment that values and balances our responsibility to, and impact on, our customers, people, and communities. To join the KBP Bells team: https://kbpbells.com/careers/
What you'll do
- As a Shift Manager, you will lead shifts, ensuring customer satisfaction and coaching team members. You will also assist in business initiatives and maintain high standards of food safety and quality.
Ready to join Taco Bell?
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