2nd Line Field Engineer - London
full-time•London
About this role
Job Title: 2nd Line Field Engineer – London
Location: London
Job Type: Full-Time
Are you a hands-on problem solver who thrives on variety? We’re looking for a skilled and resourceful Field Engineer to join our team. In this role, no two days are alike — you’ll tackle diverse technical challenges, apply creative thinking, and deliver exceptional service to our valued clients. If you’re tech-savvy, adaptable, and passionate about making technology work seamlessly for people, we’d love to hear from you.
What will your day-to-day look like?
- Work as part of a close-knit team of 10, supporting around 20 key clients across London.
- Respond to escalated 1st and 2nd Line technical tickets, swiftly addressing user issues and resolving complex IT incidents.
- Diagnose problems through thorough analysis and troubleshooting to identify root causes.
- Deliver expert technical support and clear, practical guidance to users — whether remotely or on-site.
- Keep detailed and accurate documentation of all incidents, resolutions, and actions taken to support knowledge sharing and service transparency.
- Monitor system performance, proactively identifying potential risks or inefficiencies and implementing improvements.
- Contribute to continuous improvement initiatives, collaborating with colleagues to refine processes and enhance service delivery.
About T-Tech
T-Tech is a fast-growing IT Consultancy, Support, and Cloud Services provider, delivering tailored solutions to SMEs across the UK, particularly within the Accountancy and Professional Services sectors.
Our clients expect proactive, responsive, and reliable support — and that’s exactly what we deliver. We help businesses streamline daily operations, embrace innovation, and drive sustainable growth by reducing risk, improving productivity, and leveraging technology for a competitive edge.
At T-Tech, we’re passionate about keeping UK businesses running smoothly. Whether it’s solving complex technical issues, delivering strategic consultancy, or implementing robust cloud solutions, our focus is always on practical results and exceptional customer care.
We operate across six core service areas:
- Business Consultancy
- IT Support
- Technical Consultancy
- Cloud, Networks & Security
- Intelligent Automation
- Communications
Our Values
Our values define who we are and guide everything we do. They shape how we work together and how we deliver for our clients:
- Service Centric – We put our customers at the heart of everything we do. We take ownership, honour our commitments, and always go the extra mile.
- United – We succeed as one team. We respect diverse perspectives, communicate openly, and collaborate to achieve shared goals.
- High Standards – We take pride in our work. We plan carefully, pursue continuous improvement, and have an ongoing thirst for knowledge.
- Agile – We adapt quickly to new opportunities and challenges. We stay flexible, resilient, and ready to deliver in an ever-changing environment.
What is the interview Process?
To be successful in this role you must have:
A minimum of 2 years of service desk experience
Strong technical Microsoft experience
Microsoft Certifications
Great communication skills
Exceptional customer Service skills
What we offer
23 Days + birthday off
BUPA Cash Plan
50% Flexible working
Work from Home Allowance
Charity days off (2 days a year)
Training by professional and courses funded
3 Social events a year
What you'll do
- The Field Engineer will support around 20 key clients by addressing escalated technical tickets and resolving complex IT incidents. They will also monitor system performance and contribute to continuous improvement initiatives.
About T-Tech
T-Tech is redefining the world of Mobile technology and IT services. As an emerging market leader in diversified technology services, T-Tech has helped in enabling their clients worldwide to outperform the competition and stay ahead of the innovation curve.
We cater our services right from small to large businesses,delivering great quality at competitive rates. We help businesses to transform and thrive in a changing world through strategic consulting, operational leadership, and the co-creation of breakthrough solutions, including those in mobility and sustainability.
T-Tech is now creating a benchmark and new trends in Mobile Application Development, Web Development, Mobile Games, Custom Software Development. We at T-Tech are focused to give the best services to our clients and walk the extra mile with the commitment of delivering value addition to every client. We bring success, value and sustainability to an organization with strings of services that help to achieve sustainable growth.
Our team comprises of young and energetic professionals under the leadership of highly experienced senior professionals. Our team understands the importance of delivering quality work for their customer which would help them to enhance their brand presence, brand visibility and brand value.
Ready to join T-Tech?
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Frequently Asked Questions
What does a 2nd Line Field Engineer - London do at T-Tech?
As a 2nd Line Field Engineer - London at T-Tech, you will: the Field Engineer will support around 20 key clients by addressing escalated technical tickets and resolving complex IT incidents. They will also monitor system performance and contribute to continuous improvement initiatives..
Is the 2nd Line Field Engineer - London position at T-Tech remote?
The 2nd Line Field Engineer - London position at T-Tech is based in London, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the 2nd Line Field Engineer - London position at T-Tech?
You can apply for the 2nd Line Field Engineer - London position at T-Tech directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.