Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday)
full-time•Dublin
About this role
Description
BILINGUAL CSR 10am-7pm
Shift: 10am – 7pm
Days Off: Sunday and 1 weekday
Location: Remote with initial training in Dublin, Ohio
Full-time, Hourly
Department: OPS
Reports to: Customer Service Manager
We're constantly developing new and creative ways to solve the industry’s most complex problems. Our enterprise software solutions run the gamut of Information Technology Services–from payment processing, to prepaid wireless activations, to mobile and web app development. For the past 10+ years our originality attracts the most outstanding and innovative thinkers- allowing us to develop new and creative approaches while growing as the industry leader. Are you a passionate professional, ready to make changes in the tech world? Join our team today!
We are looking for a Bilingual Customer Service Representative to join our Customer Service Team. The Bilingual CSR will have the opportunity to provide technical assistance to T-CETRA merchants and respond to merchant needs in a professional and friendly manner. The schedule for this job is 10am - 7pm, weekdays, OFF Sunday & 1 weekday.
Respond to Customer calls in both English and Spanish languages and help with issues related to:
- Activation of SIM cards
- Complete port-in activations
- Explaining activation issues, transactions, and terms
- Contact carriers to resolve activation issues or verify activations
- Develop and maintain a good relationship with merchants, Master Agents, and Employees
- All other duties as assigned
Requirements
- Fluent in both Spanish and English
- Ability to multi-task and work under pressure
- Strong technical and computer skills
- Pleasant attitude, treat customers in a friendly and courteous manner
- Patient and passionate personality
- Communication skills
- Ability to work in a fast-paced environment
- High School Diploma
- College coursework a plus
Why Should You Apply?
- Paid Time Off
- Up to $300 monthly bonus
- Comprehensive Medical, Vision and Dental
- Matching 401k up to 4%
- FMLA and Life Insurance
- Tuition Reimbursement
- Wellness Program
- Employee Growth and Development Reimbursement Program
- Discounted Rates for Multiple Handsets and Prepaid Wireless Rates
- Beautiful nearby walking paths and park
- Fun, value centered work atmosphere
- Flexible work environment
What you'll do
- The Bilingual CSR will provide technical assistance to T-CETRA merchants and respond to their needs in a professional manner. Responsibilities include handling customer calls in both English and Spanish and resolving activation issues.
About T-Cetra LLC
For over 17 years, T-Cetra has been a trailblazer, harnessing cutting-edge proprietary software to open doors to underbanked markets through our expansive network of 10,000 retailers. We're not just about access; we're about creating new opportunities, helping product and service providers break into fresh distribution channels and untapped greenfield markets. Our passion? Driving growth by turbocharging channel sales, smartly leveraging incentives, and putting premium products like airtime and handsets into the hands of consumers who need them. While telecom is our playground, we don't stop there. We partner with industries across the board, serving Fortune 500 clients with a seamless, vertically integrated approach that covers everything from Device Strategy & Procurement to Commission Management, Logistics, Activations, Payments & Billing, and top-tier Dealer Support & Reporting. At T-Cetra, we're not just part of the industry—we're shaping its future.
Ready to join T-Cetra LLC?
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Frequently Asked Questions
What does a Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday) do at T-Cetra LLC?
As a Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday) at T-Cetra LLC, you will: the Bilingual CSR will provide technical assistance to T-CETRA merchants and respond to their needs in a professional manner. Responsibilities include handling customer calls in both English and Spanish and resolving activation issues..
Is the Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday) position at T-Cetra LLC remote?
The Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday) position at T-Cetra LLC is based in Dublin, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday) position at T-Cetra LLC?
You can apply for the Shift Bilingual CSR (10am-7ap, OFF Sun & 1 weekday) position at T-Cetra LLCdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.