Project Manager

It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

SMI is a leading provider in government payment solutions, developing state-of-the-art solutions and running complex human services operations. We are focused on serving our government clients and their end-customers: some of the most in-need families and individuals in the United States. Our mission is to “Go the Extra Mile with a Passion to Serve”. With over 53 years in operation as a family-owned and operated business, SMI has grown to over 600 employees across the country, SMI considers its employees and customers as part of our extended family.  We are truly a family, serving families. 

As a Project Manager at SMI, you will play a pivotal role in the successful execution of projects related to payment processing and fintech solutions. You will leverage your expertise in project management and your knowledge of payment processing and/or fintech solutions to ensure projects are completed on time, within scope, and to the highest quality standards. The role will report to the Director of Product.

Key Functions/ Basic Duties:

• Project Planning and Execution:   Take ownership of projects and initiatives, managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones. Develop comprehensive project plans, defining scope, objectives, deliverables, and timelines. Lead cross-functional teams to execute projects efficiently and effectively.  This includes managing the product roadmap and engaging team on both current and future projects.
• Payment Processing and Fintech Expertise: Leverage your knowledge of payment processing and/or fintech solutions to provide insights, guidance, and solutions to project challenges. Ensure compliance with industry standards and regulations.
• Resource Management: Allocate and manage project resources effectively, including team members, budgets, and technology resources, to meet project goals.
• Risk Management: Identify project risks and develop mitigation strategies. Proactively address issues that may impact project success.
• Stakeholder Communication: Maintain clear and regular communication with stakeholders, including clients, team members, and executives, to provide project updates and ensure alignment with business objectives.
• Project Documentation: Create and maintain detailed project documentation, including project plans, status reports, and documentation related to payment processing and fintech requirements.
• Quality Assurance: Ensure project deliverables meet quality standards and adhere to best practices in payment processing and fintech.
• Project Management Tools: Proficiently use project management tools such as Microsoft Project, Smartsheet, Azure DevOps, or other tools as necessary to track and manage project progress, tasks, and dependencies.
• Team Leadership: Mentor and coach team members, fostering a collaborative and high-performance work environment.

Education and/ or Experience:

• Bachelor's degree in a related field (Business, Finance, Computer Science, etc.)
• Minimum of 3 years of experience in technical project management, preferably in payment processing and/or fintech.
• Proven track record of successfully managing complex projects from initiation to completion.
• Proficiency in project management software, including Smartsheet and Microsoft Project.
• Strong understanding of payment processing systems, fintech solutions, and relevant industry regulations.
• Excellent communication, leadership, and problem-solving skills.
• PMP or other relevant project management certification.

Language Skills: Speaks English fluently.

Computer Skills: Proficient in MS Office Suite and Smartsheet.

Why You’ll Love It Here

• Mission with Meaning: Be part of technology that helps families and agencies thrive.
• Family Values: Work in a culture that puts people first.
• Entrepreneurial Energy: Freedom to innovate, experiment, and make an impact.
• Growing Platform: Join a company expanding its national footprint and evolving its brand.
• Modern Tools: Use AI and digital systems to bring creativity and efficiency together.

🌟 Join us in building technology that serves people—and helps change the world.

We are an Equal Opportunity Employer. We are a Drug-Free Workplace.