CMO

SysAid is a high-growth SaaS company selling an IT Service Management Platform Powered by AI. The ITSM space is experiencing rapid growth as businesses worldwide accelerate their digital transformation and adopt new technologies and workstyles. SysAid has been recognized in the Gartner Magic Quadrant for ITSM and was awarded the AWS Rising ISV Star Award.

We have over 4,000 customers in 140 countries. We are deployed in 42 different languages and used daily by over 100,000 system administrators. Our software impacts the daily working lives of over 9 million end users.

We recognize that hiring outstanding talent is crucial to driving our future success and shaping our culture. However, global recruitment presents unique challenges that demand a strategic and experienced approach. That's why we're seeking a seasoned Senior Talent Acquisition Partner to join our team.

About the position :

The CMO will be responsible for running and growing our overall marketing strategy to drive growth, brand recognition, and market leadership 

Responsibility  will include both the acquisition of new logos and sales into our existing customers,   with the goal of growing SysAid’s revenue growth 

We are looking for a highly motivated, over-achieving, charismatic, process-oriented leader with a bias for hands-on, action, who flourishes in a fast-paced, dynamic environment. You’ll need to be determined, focused, and an executor

Key Responsibilities:

• Marketing Strategy & Leadership
• Define and lead the global marketing strategy to position the company as a market leader in ITSM - Built the company’s go-to-market strategy, through an ongoing analysis of the competitive landscape and the target audience
• Build and scale a high-performing marketing organization.
• Partner with the executive team to drive company growth and ARR targets.
• Brand & Positioning
• Develop a strong brand narrative and thought leadership in the ITSM space.
• Ensure consistent messaging and positioning across all channels.
• Strengthen market differentiation against competitors.
• Demand Generation & Growth
• Lead digital marketing, planned and executed the paid marketing channel to meet the growth and KPI’s goals
• Collaborate with Sales to optimize lead quality, conversion, and ROI.
• Own marketing performance metrics and ensure alignment with revenue goals.
• Product Marketing
• Drive product positioning, go-to-market strategies, and launches.
• Partner with Product Management to translate technical capabilities into customer value.
• Enable Sales and Customer Success with competitive intelligence and value-based messaging.

Requirements

• 10+ years of progressive marketing leadership experience,with SaaS companies selling B2B IT solutions in high velocity environment;
• Minimum 5 years of experience as VP marketing in high-growth tech company with proven track record in building, growing and managing a high performing, efficient marketing organization.
• Being part for growing revenues year-over-year for at least 3 years from over $20mm/year to over $50mm/year 
• Must have a record of quota achievement while still tightly managing P&L.
• Must be someone who enjoys the entrepreneurial atmosphere of a small company, but has been through the experience of scaling up an enterprise to a significant organization size and revenues. 
• Ideal candidates will have gone through the high growth and scalability issues of a startup or high-growth stage company.
• Experience working in a dynamic environment is mandatory as well as experience growing a company from nominal revenues to phenomenal revenues at least once in your career.
• Experience scaling marketing organizations in a high-growth technology company.
• Exceptional leadership skills with the ability to inspire, develop, and scale teams globally.
• Data-driven mindset with strong analytical, strategic, and execution capabilities.
• Excellent communication and storytelling skills, with the ability to influence across all levels of the organization.