Swissport International AG logo
Ramp Services Duty Manager
full-timePinkenba

Summary

Location

Pinkenba

Type

full-time

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About this role

Swissport Logo

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.” 

 

We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.  

 

Job Summary

 

The purpose of the Ramp Duty Manager role is to lead Ramp Services Agents, including Supervisors and Trainers, by managing performance, coaching, and development to ensure consistent service delivery. The Ramp Duty Manager is responsible for driving a strong safety culture and maximizing performance across Ramp Teams as an operational leader.

 

As a member of the Ramp Leadership Team, the Ramp Duty Manager plays a critical role in fostering strong relationships both internally and externally, aiming to achieve a sustainable business supported by strong team engagement and operational efficiencies.

 

Your activites

  • Lead team members to meet and exceed service delivery standards and defined key performance criteria including but not limited to on time performance, baggage, safety/audit performance and labour budgets, providing training and mentorship as needed
  • Lead optimal operational efficiency through effective planning and management of manpower and equipment
  • Proactively monitor, manage and report on station performance, analysing scorecards and identifying improvement strategies against industry, contractual, regulatory and internal measures, including improved performance in terms of cost and waste elimination
  • Ensure equipment is presented, maintained and functional inline with Swissport standards for operational readiness
  • Compile and submit operations, performance and other relevant reports
  • Create a positive, generative safety culture across the Ramp service delivery team, including strong safety reporting and Just Culture
  • Foster an enhanced awareness of OHS, Aviation Safety and security policies with the team through regular and clear communication, observation, audits and, meetings
  • Drive collaboration and develop relationships with key stakeholders, both internal and external to deliver coordinated and streamlined client services

Your profile

  • Demonstrated leadership presence and maturity
  • Extensive operational aviation experience, knowledge and understanding of the ramp services function
  • Practical knowledge of industrial relations processes including the full range of people management activities
  • Experience in a fast-paced and time sensitive service operation managing the needs of multiple clients with divergent requirements with the ability to execute
  • Excellent judgment and ability to make sound decisions in a fast-paced, dynamic setting
  • Strong interpersonal, relationship-building, and negotiating skills, strong communication skills - both written and oral
  • Ability to work collaboratively and exercise initiative without supervision

What we offer 

  • On-site employee parking available.  
  • Opportunities for career advancement.  
  • Accrual of annual and personal leave.  
  • Comprehensive training and ongoing support provided. 

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

 

Visit our website at Swissport Careers to learn more about Life at Swissport.

Join Swissport today and be part of a team that connects the world of aviation!

 

Only permanent residents of Australia or New Zealand, or those who have the right to work in Australia or New Zealand may apply.

Other facts

Tech stack
Leadership,Operational Efficiency,Safety Culture,Performance Management,Coaching,Team Engagement,Communication,Interpersonal Skills,Negotiation,Planning,Relationship Building,Decision Making,Training,Mentorship,Aviation Safety,OHS Awareness

About Swissport International AG

Globally trusted to keep airports running and airlines flying. Proudly leading the way in airport ground services and air cargo handling. ✈️

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Airlines and Aviation
Founding Year: 1996

What you'll do

  • The Ramp Duty Manager leads Ramp Services Agents and is responsible for managing performance, coaching, and development to ensure consistent service delivery. They also drive a strong safety culture and maximize performance across Ramp Teams.

Ready to join Swissport International AG?

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Frequently Asked Questions

What does a Ramp Services Duty Manager do at Swissport International AG?

As a Ramp Services Duty Manager at Swissport International AG, you will: the Ramp Duty Manager leads Ramp Services Agents and is responsible for managing performance, coaching, and development to ensure consistent service delivery. They also drive a strong safety culture and maximize performance across Ramp Teams..

Why join Swissport International AG as a Ramp Services Duty Manager?

Swissport International AG is a leading Airlines and Aviation company.

Is the Ramp Services Duty Manager position at Swissport International AG remote?

The Ramp Services Duty Manager position at Swissport International AG is based in Pinkenba, Queensland, Australia. Contact the company through Clera for specific work arrangement details.

How do I apply for the Ramp Services Duty Manager position at Swissport International AG?

You can apply for the Ramp Services Duty Manager position at Swissport International AG directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Swissport International AG on their website.