Are you a highly organized, detail-oriented professional with a passion for delivering exceptional office and facility management services? Swiss Re is seeking a CRES Administrator to join our UK & Ireland team, based in London. In this role, you will provide vital support across communication, finance, administration, project management, and relationship management, ensuring seamless operations and excellent customer service.

What You'll Do

As a CRES Administrator, you will:

Communication Support

• Create and distribute service communication messages (SCOM) via ContactOne.
• Coordinate poster distribution and liaise with service providers for event management.

• Maintain and update CRES information on ContactOne and Enterprise portal.

Finance Support

• Prepare and process invoices, statements, and sub-tenant billing.
• Support colleagues with purchase orders (POs) and invoices using MySpend / Coupa.

Administration Support

• Manage Snow tickets in collaboration with Facility Management Support Officers (FMSOs).
• Maintain and update workplace data in IWMS / Planon
• Coordinate DSE assessments, first-aid/fire marshal training, and health & safety administration.
• Input data and provide support for legal compliance, ISO certifications, and Internal Environmental Management (IEM) topics.

Project Support

• Assist with CRES projects, including vendor management, coordination of site visits, meeting minutes

Relationship Management

• Serve as a point of contact for multi-site suppliers (e.g., Fruitful Office, Lyreco, St John Ambulance).
• Attend supplier and sub-tenant meetings to address queries and provide updates.

What You'll Bring

Key Competencies and Skills

• Communication: Strong written and verbal communication skills.
• Analytical Thinking: Gather and analyse information for problem-solving.
• Agility and Innovation: Embrace digital transformation, new technologies, and adaptability in a fast-paced environment.
• Customer Experience: Deliver customer-centric services with a focus on sustainability.
• Stakeholder Management: Build and maintain strong relationships across teams and departments.
• Execution: Prioritise tasks, manage timelines, and maintain performance under pressure.
• Interpersonal Skills: Demonstrate cultural awareness, teamwork, and collaboration.

Technical Skills

• Proficient in MS Office Suite (Word, Excel, PowerPoint).
• Experience with workplace management tools; IWMS, visitor management, meeting room and meeting room services booking.
• Knowledge of helpdesk management systems (SNOW) and document management tools.
• Awareness of health & safety, workspace management, and general maintenance.

Why Join Us?
At Swiss Re, we are committed to fostering a collaborative and inclusive work environment. As a CRES Administrator, you'll play a pivotal role in ensuring operational excellence while driving innovation and sustainability in workplace management. Join our team and be part of a global organization that values your skills, ideas, and contributions.

Ready to Apply?

If you're excited about this opportunity and meet the qualifications, we invite you to submit your application. Together, let's shape the future of workplace management at Swiss Re.

Swiss Re is an equal opportunity employer. We encourage applications from all qualified individuals, regardless of race, gender, disability, or background.

The base salary range for this position is between 72,000 GBP and 108,000 GBP (full time equivelent). The specific salary offered considers:

• the requirements, scope, complexity and responsibilities of the role
• the applicant's own profile including education/qualifications, expertise, specialisation, skills and experience.

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