About this role
Are you a detail-oriented professional with a passion for providing market leading customer service and resolving complex insurance matters? Join our dynamic Canada Claims team where you'll play a pivotal role in delivering exceptional service to our clients while ensuring fair and accurate claims resolution. This is your opportunity to leverage your analytical skills and insurance knowledge in a collaborative environment that values expertise and customer focus.
About the Role
As a Claims Specialist, you'll be at the forefront of our claims handling process, applying your technical knowledge and problem-solving abilities to assess, investigate, and resolve primary and excess claims with efficiency and accuracy.
Key Responsibilities
- Evaluate and process commercial property claims (with a focus on subscription policies), as well as casualty and financial professional lines' claims, ensuring thorough assessment and documentation
- Investigate claim circumstances by gathering and analyzing relevant information from policyholders, witnesses, and other sources
- Engage and direct independent adjusters, appraisers, experts and coverage/defense counsel
- Determine coverage by interpreting policy language and applying appropriate guidelines and regulations
- Negotiate settlements with policyholders, claimants, and other insurers while maintaining fairness and company standards
- Collaborate with underwriters to provide insights on risk assessment and policy improvements based on claims experience
- Maintain detailed records of all claims activities, decisions, and communications in compliance with company standards and regulatory requirements
- Develop relationships with brokers, clients, and other stakeholders to ensure smooth claims processing
- Stay current with industry trends, legal developments, and best practices in claims handling
- Travel up to 10% of the time to attend client/broker meetings, mediations, trials, etc.
About the Team
The Swiss Re Corporate Solutions Canada Claims team is responsible for managing and resolving primary and excess insurance claims across our Canadian portfolio. We pride ourselves on delivering exceptional customer service while ensuring accurate and fair claim settlements, working collaboratively with underwriting and other departments to support the overall business objectives.
About You
You're a methodical and analytical thinker with excellent communication skills and a customer-centric approach. Your ability to balance thoroughness with efficiency allows you to handle claims of all severity while maintaining high service standards. You thrive in collaborative environments and are committed to continuous learning in the evolving insurance landscape.
We are looking for candidates who meet these requirements:
- 1 to 3 years of proven experience handling property claims, with particular emphasis on subscription policies
- Demonstrated knowledge of insurance principles, policy interpretation, and claims procedures
- Strong analytical and investigative skills with attention to detail
- Excellent written and verbal communication abilities
- University degree or equivalent
These are additional nice to haves:
- Builders' Risk claims experience
- Specialty lines claims experience, including E&O, D&O and Casualty
- Insurance industry designations (CIP, FCIP, CPCU)
- Experience with claims management software systems
- Knowledge of Canadian insurance regulations and legal framework
- Negotiation and conflict resolution skills
- Bilingual in English/French is a strong asset
Our company has a hybrid work model where the expectation is that you will be in the office at least three days per week
The base salary hiring range for this new position is $80,000 - $130,000 CAD. The specific base salary offered for this or any given role will take into account a number of factors including but not limited to job location, scope of role, qualifications, complexity/specialization/scarcity of talent, experience, education, and employer budget. At Swiss Re, we take a "total compensation approach" when making compensation decisions. This means that we consider all components of compensation in their totality (such as base pay, short-and long-term incentives, and benefits offered), in setting individual compensation.
Please note that an artificial intelligence (AI) tool may be used in the screening and assessment of applicants for this position.
About Swiss Re Corporate Solutions
Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Reference Code: 136619
Other facts
About Swiss Re
The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk taking upon which enterprise and progress in society depend.
Founded in Zurich, Switzerland, in 1863, Swiss Re serves clients through a network of over 70 offices globally and is rated "AA-" by Standard & Poor's, "Aa3" by Moody's and "A+" by A.M. Best. Registered shares in the Swiss Re Group holding company, Swiss Re Ltd, are listed in accordance with the Main Standard on the SIX Swiss Exchange and trade under the symbol SREN.
We're smarter together.
For more information about Swiss Re Group, please visit: www.swissre.com, follow us on X @SwissRe and subscribe our YouTube channel @swissretv.
What you'll do
- As a Claims Specialist, you will evaluate and process commercial property claims and investigate claim circumstances to ensure accurate resolution. You will also collaborate with underwriters and maintain detailed records of all claims activities.
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