About this role
ABOUT US
We’re the world’s leading provider of secure financial messaging services, headquartered in Belgium. We are the way the world moves value – across borders, through cities and overseas. No other organisation can address the scale, precision, pace and trust that this demands, and we’re proud to support the global economy.
We’re unique too. We were established to find a better way for the global financial community to move value – a reliable, safe and secure approach that the community can trust, completely. We’re always striving to be better and are constantly evolving in an ever-changing landscape, without undermining that trust. Five decades on, our vibrant community reflects the complexity and diversity of the financial ecosystem. We innovate diligently, test exhaustively, then implement fast. In a connected and exciting era, our mission has never been more relevant. Swift now has a presence in 200+ countries and legal territories to serve a community of more than 12,000 banks and financial institutions.
1 Key Responsibilities/What to Expect
- Business Ownership: Act as the prime contact for Upland vendor, managing contracts, requirements definition, and SOW process follow-up. Maintain liaison between SWIFT and Upland management, organize training and presentation sessions, and ensure compliance with legal and regulatory aspects related to Upland usage.
- Platform Ownership: Manage and maintain service tracking tools such as Tenrox, ensuring reliability, compliance, and user adoption.
- Integration Oversight: Ensure Upland and other service tracking tools integrate seamlessly with systems such as Workday, Salesforce, and Jira. Monitor automated data flows via BOOMI or FTP exchange and liaise with other SWIFT departments for data exchange and integration needs.
- Technical Maintenance & Support: Coordinate, test, and approve Upland release deployments. Perform technical maintenance and configuration. Provide 3rd-level support for Upland and maintain technical documentation in Confluence.
- Process Optimization: Analyze business and operational processes, utilize data-driven insights to identify and implement improvement opportunities.
- Automation Champion: Provide automation support to business squads to streamline operational workflows, optimize business processes, and reduce manual effort, in alignment with governance frameworks.
- Enablement & Training: Provide guidance and training to teams on tool usage and automation capabilities.
2 What You Need to Be Successful:
- Education: Bachelor’s degree in Business, IT, or related field.
- Experience:
- 5+ years in operations, tooling management, or process automation roles.
- Hands-on experience with service tracking platforms (e.g., Tenrox) and workflow automation tools.
- Vendor and stakeholders’ management.
- Skills:
- Strong understanding of operational processes and governance frameworks.
- Strong analytical and problem-solving skills with ability to map processes and identify gaps.
- Ability to analyze and optimize workflows.
- Excellent communication and stakeholder management skills.
- Familiarity with AI-driven automation and innovation practices is a plus.
3 Success Metrics
- Increased adoption and efficiency of service tracking tools.
- Reduction in manual processes through automation.
- Compliance with governance standards.
- Positive feedback from stakeholders on tooling process improvements.
What we offer
We put you in control of career
We give you a competitive package
We help you perform at your best
We give you the freedom to be yourself
We give you the freedom to be yourself. We are creating an environment of unique individuals – like you – with different perspectives on the financial industry and the world. A diverse and inclusive environment in which everyone’s voice counts and where you can reach your full potential.
If you believe you require a reasonable accommodation to participate in the job application or interview process, please contact us to request accommodation.
Don’t meet every single requirement? At Swift, we are dedicated to building a workplace where people can bring their full selves and ideas to the team, so if you are excited about this role, we encourage you to apply even if you do not meet every single qualification.
Other facts
About Swift Transportation
Swift Transportation is the largest full-truckload motor carrier in North America. Based in Phoenix, Arizona, the Swift terminal network includes over thirty full-service facilities in the United States and Mexico. Swift provides a full line of service solutions, including linehaul, flatbed, intermodal, refrigerated, dedicated and logistics management. Swift also offers careers in operations, finance, account management, shop mechanics, human resources, payroll, and many more. Swift offers more than just a career - Swift is family.
Want to join our team? https://www.swifttrans.com/careers
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What you'll do
- The Senior Tooling & Efficiency Management Specialist will act as the primary contact for vendor management and oversee service tracking tools. They will also analyze and optimize operational processes while providing automation support to streamline workflows.
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