About this role
Who We Are:
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do
Resolve immediate concerns related to driver and/or customer issues for loads in transit.
- Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
- Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
- Resolve driver issues within authorized limits.
Copy and paste URL into browser to view full description: https://knxtrans.jdxpert.com/ShowJob.aspx?EntityID=2&id=2197
Qualifications: What you need to bring
- Previous driving experience or customer service experience required.
- Must have strong communication skills.
- Must be able to work in high pressure situations.
- Must possess strong problem solving skills.
- Must be detail-orientated.
- High School Diploma or equivalent required.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Other facts
About Swift Transportation
Swift Transportation is the largest full-truckload motor carrier in North America. Based in Phoenix, Arizona, the Swift terminal network includes over thirty full-service facilities in the United States and Mexico. Swift provides a full line of service solutions, including linehaul, flatbed, intermodal, refrigerated, dedicated and logistics management. Swift also offers careers in operations, finance, account management, shop mechanics, human resources, payroll, and many more. Swift offers more than just a career - Swift is family.
Want to join our team? https://www.swifttrans.com/careers
Want to be a Driver? Apply Now! driveswift.com
What you'll do
- The Load Planner will resolve immediate concerns related to driver and customer issues for loads in transit and dispatch necessary resources to address these issues. They will also monitor loads and proactively inform customers of any changes affecting scheduled delivery or pickup times.
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