About this role
Surge Staffing is committed to connecting great employees with great customers. It is our range of services that has proven our leadership among the staffing industry. Not only do we guarantee a strong and qualified pool of candidates to meet hiring needs, we are equipped to manage workforces by providing customized business solutions.
The Program Manager is primarily responsible for effectively meeting the temporary help and/or training needs of a major Surge client. Specifically, the individual in this position:
1) delivers high quality service to the customer and temporary employees by matching the skills of temporaries to customer needs
2) develops and retains business by providing outstanding customer service
3) performs a variety of administrative tasks that support the overall mission of quality service and performance. Additionally, the Program Manager may supervise one or more On-site Staffing Specialists.
PRIMARY FUNCTIONS & RESPONSIBILITIES
- Effectively meeting the temporary help and/or training needs of a major SURGE Client
- Delivers high quality service to the customer and temporary employees
- Develops and retains business by providing outstanding customer service
- Performs a variety of administrative tasks
- Monitor attendance of employees
- Process and assist with Workers Compensation claims
- Reconcile invoices from all vendors
- Other duties as assigned
QUALIFICATIONS AND SKILLS
- High School diploma required
- Proven leadership/success in a previous managerial role
- Exceptional customer service skills and the ability to build/enhance successful business partnerships
- Minimum 1-2 years experience in a supervisory role or 3-5 years in customer service experience
- Must have great communication and customer service skills
- Must have administrative skills
- Experience in performing background checks, I 9, and E Verify
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
If interested please apply.
EQUAL OPPORTUNITY EMPLOYER
Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
Job Type: Full-time
IND1
Other facts
About Surge Staffing
For over 57 years, Surge has been a national leader in staffing solutions, workforce management and workforce program solutions.
With an ever-growing national network and a deep commitment to understanding each person’s unique potential, Surge is more than a staffing agency — we’re a team that builds lasting relationships based on trust, respect, and collaboration.
We bring the right fit, with the right skill, at the right time. Our people-first customer service delivers high-quality workforce solutions. What we guarantee, we make happen every time — and we do it faster than everyone else.
What you'll do
- The Program Manager is responsible for effectively meeting the temporary help and training needs of a major client. This includes delivering high-quality service, developing business relationships, and performing various administrative tasks.
Ready to join Surge Staffing?
Take the next step in your career journey