About this role
Surge Staffing is seeking a Part-Time Talent Advisor with high energy, work ethic, good attitude, personality with a good phone voice. This is a permanent, part-time internal position with Surge Staffing. Considerations will be made immediately.
Entry Level Customer Service Representative/Sales
Work Hours: Monday-Thursday 5:00pm-10:00pm
PRIMARY FUNCTIONS & RESPONSIBILITIES:
- Deliver superb customer service to clients and temporary associates
- Must have at least 1 year of sales experience
- Perform resume searches, refer to established candidate pool and other staffing/job board resources to fulfill client orders in a timely manner
- Recruit, conduct interviews and follow-up with candidates and temporary associates
- Successfully and strategically match employee skill sets to customers' hiring needs
- Assist in the development of business leads & retention of current clientele
- Act as a professional and reliable liaison between temporary associates and clients
- Maximize billable hours to increase market share and branch profits
- Perform a variety of administrative tasks that support the overall mission of quality performance.
- Conduct service calls to ensure quality customer service; conduct outside sales calls to obtain new business partnerships and customers
- Present customers with additional Surge Staffing products and services
- Implement and manage detailed marketing programs for sales calls, direct mail, in-office demonstrations and public relations for assigned branch
- Nurture strong business partnerships by providing exceptional customer service skills and implementing customer development & retention strategies
- Recruit, train and retain temporary associates; coach and counsel temporary associates to ensure quality performance and job satisfaction
- Troubleshoot and resolve problems or complaints of temporary associates, as well as customers and other personnel
QUALIFICATIONS:
- High school diploma required; or equivalent work experience/education greatly preferred
- Must have sales experience at least 1 year
- Previous experience in a supervisory or leadership role a plus
- Previous experience in sales, human resources, or a service industry recommended
- Proficiency in Microsoft Word, Excel, PowerPoint, Outlook and Internet
- Ability to travel to various locations and customer sites as needed; reliable transportation a must
- Ability to work effectively and efficiently independently as well as in a group setting
- Sales-minded, team-oriented and exceptionally calm under pressure
EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.
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Other facts
About Surge Staffing
For over 57 years, Surge has been a national leader in staffing solutions, workforce management and workforce program solutions.
With an ever-growing national network and a deep commitment to understanding each person’s unique potential, Surge is more than a staffing agency — we’re a team that builds lasting relationships based on trust, respect, and collaboration.
We bring the right fit, with the right skill, at the right time. Our people-first customer service delivers high-quality workforce solutions. What we guarantee, we make happen every time — and we do it faster than everyone else.
What you'll do
- The Part-Time Talent Advisor will deliver exceptional customer service to clients and temporary associates while recruiting and interviewing candidates. They will also assist in developing business leads and maintaining strong relationships with clients.
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