About this role
Job Summary- 1st shift!
The Customer Service / Order Processing Coordinator manages customer orders from entry through completion, ensuring accuracy, timely communication, and proper documentation. This role supports operations by coordinating order processing, inventory tracking, billing, and customer service activities.
Key Responsibilities
- Process customer orders, including wave planning, printing, and organizing paperwork and labels
- Verify product availability by running inventory and stock reports
- Generate and review order documentation, including special requests and inventory updates
- Research delayed orders and provide updates to the Operations Team
- Coordinate with internal departments to meet service standards
- Review invoices to ensure accurate billing
- Maintain records for damages, back-orders, returns, and customer credits
- Track and trace orders and handle special or expedited shipping requests
- Maintain organized files and basic customer service reports
- Answer phones, greet visitors, and perform other assigned duties
Qualifications
- High school diploma or GED required
- Warehouse, logistics, inventory, or customer service experience preferred
- Strong organization, multitasking, and attention to detail
- Professional communication skills
- Basic computer skills (Microsoft Word, Excel, Windows)
- Ability to perform basic math calculations
IND2
Other facts
About Surge Staffing
For over 57 years, Surge has been a national leader in staffing solutions, workforce management and workforce program solutions.
With an ever-growing national network and a deep commitment to understanding each person’s unique potential, Surge is more than a staffing agency — we’re a team that builds lasting relationships based on trust, respect, and collaboration.
We bring the right fit, with the right skill, at the right time. Our people-first customer service delivers high-quality workforce solutions. What we guarantee, we make happen every time — and we do it faster than everyone else.
What you'll do
- The Fulfillment Coordinator manages customer orders from entry through completion, ensuring accuracy and timely communication. This includes processing orders, verifying product availability, and coordinating with internal departments.
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