About this role
Job Summary
We are seeking a Customer Service Representatives to support warehouse operations by communicating with clients and maintaining accurate information related to orders and shipments. This role is ideal for candidates with warehouse experience who are comfortable using computers and interacting with customers via phone and email.
Key Responsibilities
- Communicate with clients via phone and email regarding orders and shipment status
- Enter and update data accurately using warehouse systems and PC-based tools
- Support warehouse operations by coordinating information between teams
- Assist with resolving customer inquiries related to shipping or order processing
- Maintain professionalism and attention to detail in all customer interactions
Qualifications
- 1–2 years of warehouse experience preferred
- Strong PC and basic computer skills required
- Prior customer service or clerical experience a plus
- Ability to communicate clearly and professionally via phone and email
- Reliable attendance and strong work ethic
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Other facts
About Surge Staffing
For over 57 years, Surge has been a national leader in staffing solutions, workforce management and workforce program solutions.
With an ever-growing national network and a deep commitment to understanding each person’s unique potential, Surge is more than a staffing agency — we’re a team that builds lasting relationships based on trust, respect, and collaboration.
We bring the right fit, with the right skill, at the right time. Our people-first customer service delivers high-quality workforce solutions. What we guarantee, we make happen every time — and we do it faster than everyone else.
What you'll do
- The Customer Service Representative will communicate with clients regarding orders and shipment status and support warehouse operations by coordinating information between teams. They will also assist with resolving customer inquiries related to shipping or order processing.
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