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Executive Support Operator
full-time•Mountain View, Atherton
About this role
Surefox North America Inc is a veteran owned company that strives to create a diverse and unique culture of trained and talented individuals. We are currently seeking an experienced full-time Executive Support Operator with leadership experience and strong organizational skills who can join our team.
The Executive Support Operator is a hybrid administrative and operational role that supports Surefox’s physical security programs. This position is responsible for providing administrative, analytical, and program support to guard forces and leadership, while also performing operational duties, including covering physical security posts and responding to incidents as needed. The role requires the ability to transition between administrative responsibilities and active, on-site security operations to ensure continuous coverage and compliance with program requirements.
As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.
Base Pay is $45.59
Work Schedule: 8 hour days, 40 hours a week
*Must be willing to work days, swings, and graves shifts.
The Executive Support Operator is a hybrid administrative and operational role that supports Surefox’s physical security programs. This position is responsible for providing administrative, analytical, and program support to guard forces and leadership, while also performing operational duties, including covering physical security posts and responding to incidents as needed. The role requires the ability to transition between administrative responsibilities and active, on-site security operations to ensure continuous coverage and compliance with program requirements.
As we encourage veterans and candidates that are currently in the military reserve to apply, we welcome all who share the same passions for protection as we do. We are not offering visa sponsorship for this position at this time.
Base Pay is $45.59
Work Schedule: 8 hour days, 40 hours a week
*Must be willing to work days, swings, and graves shifts.
What You Will Do
Provide administrative and program support to guard forces across assigned accounts.
Cover operational security posts as needed to ensure continuity of physical security services.
Perform physical security duties, including on-site presence, monitoring, and response as required by operational demands.
Receive and manage incoming communications related to staffing, scheduling, and operational needs across Residential Security Team, Executive Protection, and Off-Duty Officer programs.
Respond to incidents, emergencies, and last-minute operational changes, including after-hours response when required.
Collaborate in the development, implementation, and maintenance of operational policies and procedures.
Design, support, and assist in the delivery of training programs for operational personnel.
Ensure accurate timekeeping records for assigned personnel, including conducting audits and identifying discrepancies.
Perform timecard closeouts, including review of early, late, or missing timecards, in accordance with company policy.
Analyze attendance data and schedules to ensure appropriate staffing levels and coverage across programs.
Utilize operational and timekeeping data to support recruitment, retention, and workforce planning initiatives.
Independently manage complex projects or initiatives assigned by senior leadership.
Exercise sound judgment and provide input on operational and strategic decisions.
Prepare detailed reports and relevant Key Performance Indicator (KPI) metrics, and assist with the creation and delivery of Quarterly Business Reviews (QBRs) for assigned accounts.
Travel to client or company sites as required to support operational or administrative needs.
What Is Required
Must be legally eligible to work in the United States.
Onsite presence is required.
Must be willing to work from a Surefox office location (San Francisco or Sunnyvale).
Must be able to work weekends, holidays, and variable schedules based on operational demands.
Must be willing and able to travel to client and company sites as required.
Due to the operational nature of the role, flexible time away is not available; time off must be coordinated to ensure uninterrupted coverage.
Associate’s Degree or equivalent professional experience.
2–5 years of experience in program management, project management, operations, or a similar role.
Must be able to pass an extensive background check and drug screening (Surefox considers qualified applicants with criminal histories in accordance with applicable laws).
High proficiency in Google Workspace (G-Suite) and Microsoft Office.
Experience supporting or interfacing with physical security operations.
Strong written and verbal communication skills, including communication with executive leadership.
Ability to exercise sound judgment and make timely decisions under pressure.
Ability to adapt quickly to last-minute changes and resolve unexpected issues.
Ability to remain onsite or respond after-hours to operational or emergency needs.
Ability to work independently and collaboratively within a team environment.
Reliable transportation is required.
What Is Desired
Military or law enforcement background is desired.
Experience supporting Director-level personnel or senior leadership.
Experience with timekeeping, billing, invoicing, or CRM platforms.
If you share our values and are ready to build your next career, we want to hear from you!
What you'll do
- This hybrid role supports physical security programs by providing administrative, analytical, and program support to guard forces and leadership, while also covering physical security posts and responding to incidents as needed. Responsibilities include managing communications, ensuring accurate timekeeping, analyzing staffing data, and supporting operational policy development and training.
About Surefox North America
Our Origins
Surefox was founded in 2016 to bring a higher standard of service to an industry plagued with rouge deficient companies and to provide military veterans purpose after service. Our founders believed that true success means strengthening the veteran community while providing custom security solutions that blend into our clients’ lives. If you don’t know we’re there, we’re doing our jobs.
Our Daily Mission
Surefox strives to prevent problems, rather than react to them. Our operations are designed to integrate into company cultures and become the fabric of our client lives. Top tech firms and private clients know the peace of mind that comes from our discretion and agile adaptation to all evolving needs.
Ready to join Surefox North America?
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Frequently Asked Questions
What does a Executive Support Operator do at Surefox North America?
As a Executive Support Operator at Surefox North America, you will: this hybrid role supports physical security programs by providing administrative, analytical, and program support to guard forces and leadership, while also covering physical security posts and responding to incidents as needed. Responsibilities include managing communications, ensuring accurate timekeeping, analyzing staffing data, and supporting operational policy development and training..
Is the Executive Support Operator position at Surefox North America remote?
The Executive Support Operator position at Surefox North America is based in Mountain View, California, United States and Atherton, California, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Executive Support Operator position at Surefox North America?
You can apply for the Executive Support Operator position at Surefox North Americadirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.