Service Operations Manager
full-time•Budapest
About this role
Supercharge is on a mission to perfect our support capabilities for key clients across industries and regions. We're looking for a dynamic Service Operations Manager to join our Service Management organisation. In this critical role, you will be the driving force, responsible for spearheading collaboration with our clients to ensure flawless service delivery and operational excellence.
\n- Helping improve support and maintenance procedures
- Cooperating with and advising project management on demand
- Acting as the SPOC for support and other continuous engagements
- Driving internal takeovers from project teams
- Assisting delivery teams with product training and support
- Coordinating scheduled and ad-hoc maintenance with clients
- Managing L2/L3 team allocation, planning, and task assignments
- Ensuring that SLAs and KPIs are met
- Acting as an escalation point
- Reporting to the Lead Support Manager and Delivery
- Keeping documentation up to date
- Has a track record of leading support activities, preferably on the agency side
- Has experience working with software development teams following SDLC best practices
- Has a strong understanding of ITIL and ITSM principles (ITIL4 Foundation certification desired)
- Is fluent in project and product management practices (PM, Scrum, or PO certification is a plus)
- Possesses outstanding communication skills – both in English and Hungarian
- Has a “get things done” attitude
- Thrives in a fast-paced environment and has strong issue-triaging abilities
- Has a continuous service improvement mindset
- Has expertise in working with clients in the Energy and/or Transportation industries (a strong plus)
- Shows passion and care for customers with an “outside-in” mindset
- To unleash your full potential, we’re here to help you grow every step of the way with exciting international projects, access to inspiring conferences, in-house soft skill trainings, and online courses. We’ll even support your English classes, and with our skill matrix, you’ll always have a clear path to learn.
- To feel your best, your wellbeing truly matters to us. That’s why we offer health coverage with Medicover, Life1 gym access to keep you moving, and extra sick days for those moments you just need a little rest. We celebrate milestones with a fully paid month off after five years, offer extra paternity leave for growing families, and provide support through our Employee Assistance Program.
- To have a blast, you’ll join a friendly team of 200+ people, all passionate about building amazing digital products. Whether it’s our Summercharge festival, a football match, quiz night, or just grabbing a drink with teammates, there’s always something to look forward to. And with our buddy system, you’ll feel part of the team from day one.
- To brighten your day, our dog-friendly office in the heart of Budapest is filled with good vibes, great coffee, tasty snacks (yes, including Túró Rudi!), and cozy corners to relax, connect, or have a little fun when you need a break. You’ll also have a yearly personal budget and a company library to keep your curiosity growing.
About our Budapest office
Budapest is where it all started for Supercharge - this is our headquarters and the beating heart of our company. We have local offices in several countries, but this is where the real magic happens. A buzzing, vibrant space filled with talented individuals dreaming up and delivering amazing products for our clients. This Office of the Year award-winning space is home to our legendary after-work events, and as located in the heart of the city, putting us just steps away from some of the best restaurants, cafes, and bars around.
What you'll do
- The Service Operations Manager will lead support activities and ensure operational excellence by collaborating with clients and managing service delivery. Responsibilities include improving support procedures, coordinating maintenance, and ensuring SLAs and KPIs are met.
About Supercharge
At Supercharge, we are your innovation partner to turn disruption into opportunity.
We are a next-generation product innovation agency driving growth, efficiency, and resiliency for our partners. We create smart product strategies, design delightful interfaces and build robust, AI-driven software to turn some of the most challenging digital initiatives of our partners into success stories. Our in-house team of over 200 digital experts across our European and North American offices are passionately united in the pursuit of discovering and building better futures.
We cut through business, tech, and regulatory complexity and fuse behavior science-based design and unique data & AI-focused technical competence to propel your business. We believe that innovation is a team effort: our strategists, designers, developers, and engineers work shoulder to shoulder to enable what yesterday was still impossible.
Supercharge has been one of the fastest-growing tech companies in Europe according to Financial Times (FT1000) and Deloitte (Fast50) for two years running. Having delivered over 250 digital products for our partners internationally, we are pioneers in redefining, diversifying, and protecting businesses to achieve long-term success.
Products delivered by our team stretch from major mobile banks to solutions powering successful startups. By working with us, you will find yourself among leading companies like Ericsson, Vodafone, Santander, Metlife, Unilever, Delivery Hero, or Pfizer.
Let’s talk about your future as a digital leader! Reach out now!
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Important Notice: Fraudulent recruitment scam
We’ve been made aware of fake landing pages and WhatsApp groups falsely claiming to recruit on behalf of Supercharge. These are not affiliated with us in any way. We never hire via unofficial channels or ask for personal data on messaging apps. Open roles are only at supercharge.io/careers. Report suspicious activity to [email protected].
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Frequently Asked Questions
What does a Service Operations Manager do at Supercharge?
As a Service Operations Manager at Supercharge, you will: the Service Operations Manager will lead support activities and ensure operational excellence by collaborating with clients and managing service delivery. Responsibilities include improving support procedures, coordinating maintenance, and ensuring SLAs and KPIs are met..
Is the Service Operations Manager position at Supercharge remote?
The Service Operations Manager position at Supercharge is based in Budapest, Central Hungary, Hungary. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Operations Manager position at Supercharge?
You can apply for the Service Operations Manager position at Superchargedirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.