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P&C Executive, People Excellence
full-time•Ho Chi Minh City
About this role
Who We Are
Suntory is a global leader in consumer-packaged goods, renowned for producing and distributing a uniquely diverse portfolio of beverages, premium spirits, beer, wine, and wellness products throughout the world. With a history dating back to 1899, we are driven by a profound purpose: to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature.
Suntory PepsiCo Vietnam Beverage (SPVB) is a strategic alliance between PepsiCo Inc. and Suntory Holdings Ltd. since 2013.
At Suntory PepsiCo VietNam Beverage, we are committed to creating a diverse, equitable, and inclusive workplace for all employees. We strive to provide equal opportunities for employment, development, and advancement regardless of race, color, religion, gender, gender identity or expression, sexual orientation and age. We are continuously working to cultivate an environment that is free from discrimination, harassment, and bias, and we welcome all individuals to apply for roles at Suntory PepsiCo.
About your role
The purpose of the People Excellence Advisor is to be the service-oriented face to the business receiving, answering and dispatching customer requests; independently performs general supporting tasks / processes
What You'll Do
1. P&C Generalist Services support
- Provide P&C administrative and transaction support to different customer groups
- Documents all inquiries (phone calls/requests) and escalates complex cases to appropriate Tiers
- Manage general P&C Services processes like employee data, org charts, P&CIS and enabling technology queries, vendor management, voluntary separation, talent and learning admin, compensation and benefits admin
- Meets defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
- Supports ad hoc projects and activities related to P&C department
2. Customer Contact
- Be the first point-of-contact regarding all employee queries and perform transactions in P&C systems
- Act as the primary liaison between employees and other P&C service Tiers including Local People Excellence Team and CoE Specialist Services and support the escalation of issues to BPs and COEs as needed in line with the operating, service delivery and governance models
3. Continuous improvement
- Maintain and Provide P&C Metrics: Track and analyse data regarding staffing, retention, turnover, exit interviews, and other information necessary and provide insights for people decisions Meet defined SLA metrics for providing accurate, consistent and timely responses to process, policy and systems inquiries
- Assists in the continuous development and improvement of people information and processes
4. Others tasks will be assigned by Line Manager
What You need to be successful
- University graduate
- Knowledge of fundamental P&C practices including employee data, talent, learning, performance, recruitment and compensation
- Strong organizational, time management skills
- Excellent written and English/local spoken language skills with an ability to understand employee queries and interact with different stakeholder in P&C and business
- Possess strong technical acumen, including Excel, PowerPoint and P&CIS (SAP SuccessFactors and ServiceNow experience a plus)
Our DEI Commitment
At Suntory, we recognize that diverse knowledge, perspectives, and backgrounds contribute to our collective success. We are committed to fostering a diverse, equitable, and inclusive workplace where all individuals can bring their whole selves to work every day, regardless of race, color, religion, gender identity or expression, sexual orientation, age, or any other protected characteristic.
Our recruitment and selection processes are designed to highlight what Suntory offers as an employer while allowing candidates to share their unique skills and experiences. We understand that career trajectories vary, and if you believe your experience/background can benefit our team, we encourage you to apply. We endeavor to make our interview process as inclusive as possible and offer reasonable accommodations as needed. Together, we can cultivate a workplace where everyone can thrive and propel our mission of Growing for Good.
What you'll do
- The People Excellence Advisor provides administrative and transaction support to various customer groups and acts as the first point of contact for employee queries. They also track and analyze data related to staffing and assist in the continuous improvement of people information and processes.
About Suntory
As a global leader in the beverage industry, Suntory Group aims to inspire the brilliance of life, by creating rich experiences for people, in harmony with nature. Sustained by the gifts of nature and water, the Group offers a uniquely diverse portfolio of products, from award-winning Japanese whiskies Yamazaki and Hibiki, iconic American whiskies Jim Beam and Maker's Mark, canned ready-to-drink -196 (minus one-nine-six), The Premium Malt’s beer, Japanese wine Tomi, and the world-famous Château Lagrange. Its brand collection also includes non-alcoholic favorites Orangina, Lucozade, Oasis, BOSS coffee, Suntory Tennensui water, TEA+ Oolong Tea, and V energy drink, as well as popular health and wellness product Sesamin EX.
Founded as a family-owned business in 1899 in Osaka, Japan, Suntory Group has grown into a global company operating throughout the Americas, Europe, Africa, Asia and Oceania, with an annual revenue (excluding excise taxes) of $20.3 billion in 2024. Its 41,357 employees worldwide draw upon the unique blend of Japanese artisanship and global tastes to explore new product categories and markets.
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Frequently Asked Questions
What does a P&C Executive, People Excellence do at Suntory?
As a P&C Executive, People Excellence at Suntory, you will: the People Excellence Advisor provides administrative and transaction support to various customer groups and acts as the first point of contact for employee queries. They also track and analyze data related to staffing and assist in the continuous improvement of people information and processes..
Is the P&C Executive, People Excellence position at Suntory remote?
The P&C Executive, People Excellence position at Suntory is based in Ho Chi Minh City, Vietnam. Contact the company through Clera for specific work arrangement details.
How do I apply for the P&C Executive, People Excellence position at Suntory?
You can apply for the P&C Executive, People Excellence position at Suntorydirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.