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Hotel Bell Desk Agent - Winter 2025/26
full-time•Banff
About this role
While there are no current vacancies for this role, we do accept applications on an ongoing basis.
Why join us?
We work and play in Canada’s most beautiful playground, Banff National Park, and you can too. Sunshine Village is the premier ski resort in Western Canada. If you want to be part of making our guests’ ski experience unforgettable and think a winter season skiing and riding on the best powder in the Rockies would be great too, then read on for more information...
What can you expect?
Bellperson provides an outstanding guest experience by creating a warm, welcoming, and professional environment. They assist guests with their queries and provide recommendations to maximize their stay. They are responsible for the safe and efficient handling and delivery of guest luggage and equipment.
This job might be right for you if you think you would really enjoy:
- Provide excellent guest service.
- Receive and deliver luggage/other items to and from hotel rooms; Coordinate with the Front Desk and Warehouse to ensure flow is smooth and within guaranteed times.
- Store and retrieve guest equipment from ski storage.
- Efficiently answer guest inquiries regarding the area and hotel services and facilities
- Remove snow from roofs and walkways.
- Maintain public areas of the hotel including the ski storage area.
- Cross-train for other hotel roles such as front desk or night audit.
- Participate in the operation of hotel guest activities as needed.
- Other duties as assigned; including janitorial.
And you have:
- Passion for providing excellent guest service.
- Previous service or hotel experience; able to demonstrate excellent guest service.
- English proficiency: fluent.
- Exceptional interpersonal skills; reliable, a team player and able to use own initiative.
- Strong organizational, attention to detail, and time management skills.
- Able to complete training and testing for on-hill tracked vehicle license and snowmobile license.
- Provide clean driver’s abstract and license prior to commencement of duties (Abstract cannot be any older than 30 days from start of employment); Must be able to complete training and testing for on-hill tracked vehicle and snowmobile licenses.
- Ability to complete manual labor, heavy lifting, and standing for long periods of time.
Additional considerations:
- Employees must always be of a sound mind, exhibit good judgment, and report to work fit for duty.
- Some required uniform pieces are provided. Candidates must be prepared and wear appropriate footwear, gloves, layers, etc. for the conditions of an indoor/outdoor role at a ski area.
This role is subject to all terms and conditions of the Sunshine Village Employee Handbook, Policy Manual, and the Alberta Employment Standards Code.
The Perks:
- FREE - Your staff pass is your ticket to ride Sunshine!
- Ski & Ride – Free days & discounts at ski resorts across Canada
- Staff Events – Staff parties, BBQs, spring night skiing, dog sledding & more
- Career – Recognition programs & career development opportunities
- Wellness – Discounted fitness passes, yoga, onsite support & professional support
- Onsite discounts – Food & beverage, retail, & hotel stays
- Exclusive deals – Brand-named gear & local businesses
- And much, much more!
Can’t wait to get started? Great, because we can’t wait to hear from you!
Click the Apply Online button below tell us why you’re the next awesome member of our team. Remember, we’re looking for people who will wow our guests, so start now and wow us.
What you'll do
- The Bellperson provides an outstanding guest experience by assisting with luggage and equipment handling, ensuring a smooth flow of services. They also maintain public areas and participate in hotel guest activities as needed.
About Sunshine Village Corporation
Banff Sunshine Village, is Banff's premier ski and snowboard Resort. Established in 1928, Banff Sunshine has been inspiring visitors to Banff National Park to fall in love with skiing, snowboarding, and the Canadian Rockies.
What makes Banff Sunshine Village unique, is our SNOW! Each year we received an average of 30 feet of Canada's Best Snow. Our location high on the Continental Divide makes us a magnet for snow. At Sunshine Village, we also boast Canada's longest non-glacier ski season. We're open for skiing and snowboarding from early November until late May.
At Banff Sunshine we call the beautiful World Heritage Site of Banff National Park home. We're known for our abundance of natural snow, high speed chairlifts, great service and stunning views of the Canadian Rocky Mountains.
Learn more about us at www.skibanff.com.
Ready to join Sunshine Village Corporation?
Take the next step in your career journey
Frequently Asked Questions
What does a Hotel Bell Desk Agent - Winter 2025/26 do at Sunshine Village Corporation?
As a Hotel Bell Desk Agent - Winter 2025/26 at Sunshine Village Corporation, you will: the Bellperson provides an outstanding guest experience by assisting with luggage and equipment handling, ensuring a smooth flow of services. They also maintain public areas and participate in hotel guest activities as needed..
Is the Hotel Bell Desk Agent - Winter 2025/26 position at Sunshine Village Corporation remote?
The Hotel Bell Desk Agent - Winter 2025/26 position at Sunshine Village Corporation is based in Banff, Alberta, Canada. Contact the company through Clera for specific work arrangement details.
How do I apply for the Hotel Bell Desk Agent - Winter 2025/26 position at Sunshine Village Corporation?
You can apply for the Hotel Bell Desk Agent - Winter 2025/26 position at Sunshine Village Corporationdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.