JOB DESCRIPTION

Job Title:                                                 Concierge, Day Shift

Supervisor:                                           Executive Director or Business Office Administrator

FLSA Status:                                      Hourly, non-exempt

Date Approved:                              September 2021

OVERALL JOB PURPOSE

Staff the reception desk.  Monitors telephone, fax machine, resident call system, and exit alarm system.  Performs clerical duties and other duties as assigned.

MINIMUM JOB QUALIFICATIONS AND REQUIREMENTS

• Must be 18 years of age
• Ability to work with little supervision and maintain a high level of performance and customer service
• Demonstrated ability to communicate effectively in English, both verbally and in writing, with residents, guests, and staff
• Meet state related requirements (if applicable to position)
• Ability to work in a team setting and be a team player
• Maintain a positive, respectful, and professional approach with coworkers and residents
• Ability to keep all business and operations information confidential
• Possess organizational skills and ability to problem solve
• Possess excellent customer service and public relations skills
• Ability to work under time constraints and meet department deadlines while adhering to policies, procedures, and standards
• Ability to periodically move about on foot in the community to perform security checks and assist residents, particularly for long distances or periods of time
• Experience in computer use and relevant software applications are preferred
• Experience with or the ability to use multi-line telephone system
• Satisfactorily pass Sunshine’s and state regulated criminal record clearance, health screening and TB clearance (if applicable)

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

• Staff the reception desk continuously during assigned period
• Arranges coverage of reception desk during break and lunch periods
• Graciously greets all visitors and politely assists them as necessary
• Politely assists residents and guests as necessary or contacts appropriate employee to provide assistance
• Maintains detailed resident and guest Register, daily communication log entry, and completes daily checklist log
• Notify staff if resident is being taken out of the building; monitor front door to ensure residents do not exit the building without proper supervision (memory care communities)
• Maintains a clean and safe workspace, community entrance, lobby, and hydration station
• Prepares refreshments and pours coffee in the dining room during mealtimes as needed
• Sort and direct mail to managers, residents, or forwarding to family as needed
• Help organize guest meal counts and record coupons and/or payment from residents (independent living communities)
• Promptly and courteously answers telephone, directing incoming communications to appropriate person
• Monitors fax machine, directing incoming communications to appropriate person
• Monitors and responds to resident call and exit alarm systems and effectively handles emergency procedures immediately. Contacts 911 if necessary and notifies management and families if a resident requires assistance
• Performs clerical duties as directed
• Notify Maintenance Department of Community or resident maintenance requests. Perform maintenance duties as necessary when maintenance department is unavailable
• Maintains inventory control system for all office supplies and notifies manager of any needed supplies
• Performs simple, routine maintenance of office equipment
• Represents the Community to coworkers, visitors, and residents in professional, courteous, friendly manner
• Performs other duties as assigned by Supervisor

OTHER JOB DUTIES AND RESPONSIBILITIES

• Perform all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, Community Management, or others
• Meet the assigned work requirements of the job.   Regular attendance is required
• Serve as a role model for all employees by displaying a responsible, cooperative, and positive attitude
• Represent the Community in a professional, courteous, and friendly manner
• Adhere to dress/appearance code.  Changes in attire may be dictated by special occasion or weather conditions.   If you have questions, check with your supervisor
• Adhere to company policies, procedures, and standards
• Promote resident advocacy and demonstrate excellent customer service at all times
• Maintain personnel, resident, and business proprietary and / or confidential matters / material in strict confidence with management of the company (and / or other company staff as needed)
• This position has no supervisory responsibilities
• Maintains certifications as necessary such as First Aid, to fulfill state regulations (if applicable)

Equal Employment Opportunity Statement: 

Sunshine Retirement Living (The Company) proudly provides equal employment opportunities to all employees and applicants. We celebrate diversity and are committed to creating an inclusive environment where residents, employees, and families feel respected and valued, regardless of race, color, religion, sex, national origin, age, disability, or any other protected status.

 Salary-History Statement: 

Sunshine Retirement Living (The Company) is committed to fair and equitable pay practices. We do not request or consider an applicant’s past or current salary when making compensation decisions, in compliance with applicable salary history and pay equity laws.

PHYSICAL REQUIREMENTS

The Community reserves the right to revise the duties set forth in this job description at its discretion.