TEMP - Customer Care Center CSR
TEMPORARY•Salina
About this role
Description
At Sunflower Bank, we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com.
Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of TEMP - Customer Care Center CSR!
This job is for you if you have:
- Excellent Customer Service skills
- Excellent phone etiquette
- Computer proficiency with the ability to learn new programs
Description:
The TEMP - Customer Care Center Customer Service Representative position deals directly with customers over the phone daily. This position provides customer financial services, promotes products and services, and establishes customer relationships over the phone.
Responsibilities:
- Provide excellent customer service and build relationships with customers through bank products and services while maintaining the focus on the customer and his/her experience.
- Provide prompt quality service to all customers within acceptable time limits as defined in the Customer Care Service Level Agreement and within designated authority levels.
- Participate in on-going training; attend training on new products, services and procedures.
- Use appropriate methods to increase the customers overall relationship with the company. Promote products and services as would benefit the company and the customer.
- Handle customer service duties.
- Make outbound customer service calls as necessary.
- Communicate effectively with company customers and/or company’s branch network either by phone or by email.
- Understand and comply with the company’s mission, organizational structure, employee handbook, bank security policies, procedures, and standards of conduct.
- Obtain and maintain knowledge of company’s products and services.
- Perform all account maintenance activities requested by customers and management.
- Perform special projects as requested by Customer Care Management.
Education/Experience Preferred:
- High School diploma or equivalent.
- Must possess strong customer service skills and prior customer service experience preferred.
- Must possess excellent organizational and time management skills to meet changing deadlines.
- Must possess good decision-making skills with the ability to effectively communicate through multiple channels.
- Bilingual preferred
- Must possess technical knowledge, proficiency and keyboarding skills
- Must work with minimal supervision and show initiative.
- Must be able to work flexible hours.
- Pay is dependent on knowledge, skills, abilities, experience and location.
Sunflower Bank Benefits
People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives, and we know that starts with our team.
Our supportive culture empowers team members to grow and seize new opportunities. Like our namesake, the sunflower, we are:
- Rooted in Strength
- Propelled by Growth
- Individuals in a Great Whole
- Creating Possibility
- Community Focused
If you qualify, apply online at www.sunflowerbank.com/careers.
You’ve never worked any place like Sunflower Bank!
EOE/AA: Minorities/Females/Disabled/Vets
Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.
If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.
What you'll do
- The Customer Care Center CSR provides customer financial services and promotes products and services over the phone. They are responsible for building relationships with customers and ensuring excellent service.
About Sunflower Bank NA
Operating as Sunflower Bank and First National 1870, Sunflower Bank, N.A. provides relationship-focused services and financial solutions to meet your personal, business, and wealth management financial objectives.
Whether you know us as Sunflower Bank or First National 1870, our philosophy is simple: we offer a full range of financial products that create possibility in the lives we touch and the communities we serve. We value the needs of each customer and partner with them to help achieve their goals through innovative solutions and locally informed decision-making.
We are proud of our longevity and the long-term relationships it represents. Founded in 1892, for generations, we’ve helped valued customers across our expanding footprint realize their dreams through our financial solutions. We operate as First National 1870 in Albuquerque, Los Alamos, and Santa Fe, NM, to honor its founding in 1870 as the first bank in the Southwestern US.
Ready to join Sunflower Bank NA?
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Frequently Asked Questions
What does a TEMP - Customer Care Center CSR do at Sunflower Bank NA?
As a TEMP - Customer Care Center CSR at Sunflower Bank NA, you will: the Customer Care Center CSR provides customer financial services and promotes products and services over the phone. They are responsible for building relationships with customers and ensuring excellent service..
Is the TEMP - Customer Care Center CSR position at Sunflower Bank NA remote?
The TEMP - Customer Care Center CSR position at Sunflower Bank NA is based in Salina, Kansas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the TEMP - Customer Care Center CSR position at Sunflower Bank NA?
You can apply for the TEMP - Customer Care Center CSR position at Sunflower Bank NAdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.