Overview

As a member of the Front Office leadership team, you'll strive to provide exceptional service to both internal and external guests at all times. You will assist the Director of Guest Services in providing leadership, guidance, and support to the front office team in the areas of guest service, training, scheduling, and performance management for the overall success of day-to-day operations. With a friendly and welcoming demeanor, you'll often be the first point of contact for guests and will be responsible for creating a memorable first impression and enhancing the guest experience.

Targeted Annual Salary: $65,000.00. This is position is classified as an hourly overtime eligible manager with the targeted annual salary based on a 45-hour work week.

There's no place like Suncadia.

A premier all-season resort, Suncadia is tucked away on the sunny slopes of the Cascade mountains and offers guests three distinctive choices in hotel, Inn and private home accommodations. With more than 6,000 acres of forested mountain landscape, Suncadia features 40+ miles of hiking and biking trails, thirty-six holes of golf, a luxury spa, and the 2.2 million-acre Wenatchee Washington National Forest right next door. Plus, unparalleled activities like outdoor concerts, fine dining, swimming, and more. 

Why join our team?

It takes a balance of innovators, relationship builders, and risk-takers to showcase the magic of Suncadia. There’s no one like you, and the individuality of our associates is central to our success. We value integrity and seek service-minded individuals who are passionate about delivering greatness. Sound like you? Join us and enjoy the benefits of being on our team.

• Benefits: Full-time employees are eligible for medical, dental, vision, 401k (with a company match!) benefits, and more
• Perks: Enjoy free golf, discounts on resort retail and food & beverage, and more!
• A Balanced Life: Full-time team members are eligible for 2-weeks of PTO and holiday pay in their first year
• Travel is good for the soul: Experience destinations around the country with team member hotel discounts
• Growth: Opportunities for internal career growth and expansion
• Celebrate: Monthly team member gatherings, quarterly events, and the legendary Team Member Golf Tournament
• Be Part of the Magic: Trust us, seeing a first-time guest take in our Cascade views never gets old

*Some benefits may vary based on job status

Responsibilities

• Assist with the day to day management of the Front Office operations
• Demonstrate the ability to effectively interact, coordinate, and communicate through daily pre-shift meetings with all team members of high guest impact areas (i.e. reservations, guest services, housekeeping, etc.) to ensure a smooth arrival through departure experience for all guests
• Be an expert and demonstrate knowledge of all services/features, hours of operations, room types, room rates, special packages and promotions, daily house count and expected arrivals/departures, room availability status, and scheduled in-house group activities to anticipate and respond to guest inquiries promptly and accurately
• Promote and successfully track departmental and organizational initiatives e.g. upsell programs, CoralTree Delivers Program, etc.
• Ensure front desk agents properly complete required checklist items at the end of each shift. Maintain and successfully execute departmental and hotel policies (to include but not limited to relocation procedures, safe deposit box procedures, auditing accuracy of cards with proper signatures, key control procedures, accurate billing, cashiering, safety, lost/found policy, etc.)
• Instills a calm, organized approach when interacting in stressful situations
• Approach internal and external guest opportunities with a sense of heartfelt care and urgency; provide prompt follow-up to ensure 100% guest satisfaction
• Ensure that sufficient staffing is present to meet the daily business demands
• Maintain confidentiality of guest information and follow proper protocol to secure and protect pertinent data. Foster and maintain strong, positive relationships with team members across all departments through communication and regular face-to-face interaction
• Assist management to recruit, hire, train, and successfully support and manage the talent of all new and existing team members

Qualifications

• Minimum of two years experience in a supervisory or management role witin the hopsitality industry
• Previous hospitality experience in a large resort setting preferred
• Previous experience with Microsoft Office suite (including Excel) and resort property management systems required, direct experience with SMS a plus
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner in both verbal and written form
• Position requires a flexible schedule including the ability to work weekends, holidays, and occasional overnight shifts based on resort needs
• Valid US Driver's License 

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