Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. Our team members and leaders are expected to foster connection and teamwork by being present in the office at least 2 days per week.

Come join a fantastic team in a fast paced and exciting work environment! 

How you will contribute:

• Evaluate and determine if claimant is a suitable candidate for return to work or a rehabilitation program

• Counsel/advise claimants in vocational, motivational, and personal areas as well as in policy requirements and incentives regarding return to work (RTW) and rehabilitation services

• Maintain close, frequent contact with the claimant to provide encouragement and support throughout the RTW and rehabilitation process 

• Negotiate modified jobs for claimants who cannot perform all duties of a job as outlined in standard job descriptions either with the Policyholder or a new employer

• Identify accommodations, including assistive devices, that facilitate the RTW process 

• Act as a liaison between the claims and other resources and obtain, coordinate, and disseminate the information necessary to enable the claimant to work, this may include locating sources of funding or referral to state and/or federal agencies 

• Identify occupations and their material duties and physical demands utilizing a variety of government and internal resources which may include contact with the claimant and employer

• Perform transferable skills analyses/reviews to assess ability to perform alternate work

• Support claims team by providing vocational assessments and recommendations regarding disability claimants 

• Utilize outside vendors to support return to work services with claimants; manage referrals, expenses, reports, and setting ongoing direction

• Maintain claim file through up-to-date documentation of telephone calls and vocational rehabilitation activity as required by established claim procedures

• Participate in claim discussion and file review to assist with claim management action items and identify potential for vocational rehabilitation/ intervention

• Prepare monthly reports concerning vocational consulting activity and impact on return to work

• Participate in educational seminars, conferences, client presentations and association meetings to increase knowledge of the vocational rehabilitation field 

What you will bring with you:

• Ability to work independently and with a diverse range of people

• Master’s degree in vocational Rehabilitation Counseling (or related field) and CRC certification required

• 3-5 years’ experience in the vocational rehabilitation field required

• Experience in the disability insurance industry preferred

• Demonstrated experience and success providing job placement services  

• Strong knowledge of vocational return to work protocols

• Strong computer skills, proficient in PC environment such as: OASYS, ERI, O*Net, Outlook, MS Word, Excel, and email systems

• Excellent communication skills, both written and verbal, with a pleasant and professional communication style with customer service focus

• Strong research, analytical, critical thinking, problem solving skills and decision-making skills

• Desire to work in a fast-paced, service-oriented environment

• Ability to initiate and prioritize regular work duties and projects

• Detail oriented, organized, the ability to multi-task, and strong time management skills

$72,500 - $108,800

At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. 

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

For applicants residing in California, please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.