You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

B2B Analyst

Job Description

The Data and Analytics Technology team requires a B2B Support Analyst who can support production file transfer applications for both internal and external clients.  The candidate must work well within a dynamic environment and have a strong ability to understand complex applications and handle multiple requests and priorities.  We value collaborative team players who will use their problem solving and analytical skills to maintain and improve application stability and performance to satisfy client and business objectives

Responsibilities

• Monitor file transfer events and alerts, triage/analyze and resolve or escalate as appropriate
• Follow established procedures to service and support the file transfer environment
• Accept user requests, triage and analyze them, then complete or assign as appropriate
• Handle changes, incidents and problems per ITIL model
• Consult with internal and external clients to determine requirements for successful project deliverables 
• Act as an interface and provide advice and backup to other analysts and network support personnel 
• Work with external vendors and service providers as required

Preferred Skills:

• Ability to work with a minimum of supervision
• Good verbal and written communications
• Good practitioner of incident management, problem management and change management processes
• Strong technology skills
• Demonstrated team player and a positive attitude

Assets:

• Experience in supporting an automated file transfer environment and onboarding new clients
• Knowledge of mainframe JCL and scheduling

What you need to succeed:

• University degree of college diploma
• 2 years of experience in supporting production systems
• Ability to manage multiple projects/tasks, organize work and set priorities
• Strong analytical skills with an eye for detail and accuracy
• Customer and results focused, with an ability to work with stakeholders to understand and act based on their needs and achieve a valued result
• Comfortable with ambiguity and able to operate in a matrix environment with complex tasks
• Comfortable learning new applications and processes quickly with minimal direction

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to [email protected].

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

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