About Our Company

We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.

Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.

When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Please Note: We will only contact candidates regarding your applications from one of the following domains: @summithealth.com, @citymd.net, @villagemd.com, @villagemedical.com, @westmedgroup.com, @starlingphysicians.com, or @bmctotalcare.com.

Job Description

Essential Job functions :

• Greets patients and directs patients into the clinic and to the appropriate staff member for treatment.

• Answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual.

• Demonstrates appropriate telephone etiquette answering the phone timely and the using correct introduction.

• Maintains safe / orderly working environment for patients and staff, being sure work areas are clean and organized.

• Maintains all Physical Therapist schedules accurately, scheduling all future appointments including all pertinent information.

• Cleans treatment tables and changes pillow cases after each patient.

• Stocks carts and tables with towels and pillow cases and replenishes sound gel, massage lotion etc. when necessary.

• Cleans hot pack and cold pack machines every week.

• Takes inventory weekly and submits appropriate order list every Friday.

• Keeps clinic clean and orderly at all times making sure all equipment and supplies are returned to appropriate areas.

• Performs various clerical duties including faxing, photocopying, filing.

• Empties hampers every hour.

• Dusts work areas, carts, tables, walls weekly.

• Establishes and maintains a positive working relationship with all staff members.

• Protects the privacy and confidentiality of patients and employees.

• Lubricates cables, equipment arms, treadmills etc. weekly.

• Prepares hot / cold packs, electrodes for staff.

• Removes and returns electrodes, hot / cold packs from patients.

General Job functions:

•  Schedules patients for future appointments when necessary.

• Other job duties as required.

Physical Job Requirements:

• Pushing and Pulling, taking frequency into consideration.

• Physical strength to lift heavy objects, carts, or items, taking frequency into consideration.

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

• Physical agility, which includes ability to maneuver body while in place.

• Dexterity of hands and fingers.

• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

• Balance is maintained during climbing, bending and/or reaching.

Education, Certification, Computer and Training Requirements:

• High School Graduate/GED required.

• 0-1 years experience required.

• BLS Certification required.

• Ability to communicate in English, both orally and in writing required.

• Good interpersonal skills required.

• Accurate computer data entry skills required.

• Ability to organize and perform multiple tasks in a timely manner

• Strong multi - tasking, organizing & priority setting required.

• Knowledge of medical office and terminology preferred.

• Previous office and computer experience preferred.

• Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.

• Experience with Standard Office Technology in a Window based environment preferred.

The provided compensation range is based on industry standards and salary determinations will be made based on numerous factors including but not limited to years of experience and location of position.

About Our Commitment

Total Rewards at VillageMD

Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families.  Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.

Equal Opportunity Employer

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.

Safety Disclaimer

Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.