Director-Intake - Recovery | Willingway | Statesboro, Georgia

About the Job:

PURPOSE STATEMENT:

The Intake Director guides the admission process by developing, implementing, and maintaining revenue-generating strategies to increase daily census. This role is responsible for the following areas: monitoring administrative and admission related policies and procedures; ensuring overall efficient operations; assuring compliance with company quality standards; customer service; productivity standards and team performance; and staff development. Additionally, the position will work closely in partnership with other Summit corporate departments and the Corporate Director of Admissions in an effort to ensure regulatory compliance and facility success.

Roles and Responsibilities:

ESSENTIAL FUNCTIONS:

· Leads a team of highly engaged members thru hiring, orienting, performance assessment and management, motivating, training, scheduling, and coaching to meet department goals and ensure effective and efficient department operation.

· Identifies and implements proactive data-based census development strategies. Reports data related to the referral and admission process.

· Continually assesses processes and workflows involved with pre-admission performance and maintains

continuous improvement plan for the department.

· Establishes results-producing relationships with the referral community including physicians, social workers, state officials, and payers.

· Educates team members and referral sources about company services as related to industry changes, specific clinical programs and capabilities, clinical outcomes, and appropriate client referrals/admissions.

· Manages the finances of the department, prepares and monitors budgets and spending to ensure department operates within allocated funds.

· Ensures that appropriate and accurate billing information is available for all admissions and coordinates with Business Office.

· Maintains all documentation in accordance with regulatory and accrediting standards.

· Works with Department Heads and Medical Staff to assure admissions services are effectively integrated into facility operations.

· Determines and implements admissions best-practices, promotes the facility, and maintains a satisfied client base.

· Ensures a strong and robust communications process between and within facility departments and the national admission center.

· Participates in the development of facility strategic plans, goals and objectives

· Participates in the implementation of divisional and company initiatives and strategies.

· Ensures that complete and timely reports are submitted to Corporate leadership, as requested or required.

· Ensures efficient and effective decision-making relative to admissions, financials and denials & deferments.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

· High School Diploma or equivalent required.

· Bachelor’s Degree from an accredited college or university in Business, Psychology, Social Work or related field preferred.

· Two or more years healthcare admissions experience preferred.

· Experience in the alcohol and drug field or psychiatric treatment field required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

· License as required by the state for this position.

· CPR and de-escalation certification required (training available upon hire and offered by facility).

· First aid may be required based on state or facility requirements.

SUPERVISORY REQUIREMENTS:

Two or more years supervisory/management experience preferred, preferably in behavioral health.

Why Willingway?Willingway offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications. Qualified candidates should apply by submitting a resume. Willingway is an EOE.

Veterans and military spouses are highly encouraged to apply. Summit BHC is dedicated to serving Veterans with specialized programming at our treatment centers across the country. We recognize and value the unique strengths of the military community in supporting our mission to serve those who have served.