About this role
- Suffolk County Council
- Address: West Suffolk House, Bury St Edmunds, IP33 3YU - Hybrid
- Salary: £34,434 - £40,777 per annum
- Hours: 37 hours per week, flexible working options available
- Contract: Permanent
We’re passionate about improving the future for our customers, our communities and the environment. If you are too, join us as a SEND Services Coordinator and make a huge and meaningful impact. Your innovation and drive will help us to continue improving and evolving. Our opportunities and support will enable you to make a difference and leave a positive, lasting legacy.
Your role and responsibilities
You will:
- Have direct case responsibility for a cohort of pupils with EHC Plans in local mainstream and specialist settings
- Monitor progress through annual reviews and ensure EHC Plans remain current and relevant
- Draft and amend EHC plans ensuring these are of good quality and within statutory timescale
- Act as Lead Professional, coordinating input from other agencies as required
- Maintain accurate case records and provide reports
- Identify and escalate safeguarding/risk concerns
- Build relationships with partners in education, health, and community settings
- Provide high quality customer service in line with our WE ASPIRE values.
You will need:
- Graduate level qualification in a relevant field or equivalent experience
- Proven ability to build relationships and create a climate for positive change
- Excellent interpersonal, verbal and written communication skills
- Experience working directly with children, families and multi-agency partners
- Commitment to safeguarding and promoting welfare of children and young people
- Strong organisational skills and ability to prioritise workload.
You can view a full list of requirements in the Job and Person Profile (Word). If you believe you can succeed in this role, apply. Even if you don't meet all requirements, still apply. We would appreciate the opportunity to consider your application.
The team
We are looking to welcome to the team individuals who will demonstrate key-working approaches in their everyday practice and have professional relationships with and understanding of education settings and partner agencies to underpin this work. We are working closely with our family representatives and our partners in health and social care to achieve this, but we still have a great deal to do. If you share our values and ambitions, we would love you to join our team.
Empowering Everyone
We’re big believers in potential, possibility and the power of different ideas. We’re always searching for ways to encourage, respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals, especially those from groups that are currently underrepresented in the organisation, as shown in our Workforce Equality Report.
For more information
Please contact Emma Connell-Smith (she/her) for a casual conversation. You can reach them by emailing [email protected].
How to apply
Step 1 - Read the Job and Person Profile (Word).
Step 2 - Click ‘Apply Now’ to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use the Supporting Statement template.
1. Describe a situation where you had to analyse complex information from multiple sources in order to assess a family's needs and determine appropriate next steps. What was the situation and how did you approach this?
2. Provide an example that demonstrates your ability to work collaboratively and build effective partnerships with other professionals and agencies to coordinate support for families.
3. What first motivated you to pursue a career supporting children, young people and families? How do you model the values and behaviours expected by Suffolk County Council in your daily work?
We value authentic applications that showcase your genuine skills and experiences. Applications suspected of being generated by AI may be rejected. We encourage you to present your own work and ideas throughout the application process.
Do you need any reasonable adjustments to help you to apply? If you are disabled and/or have additional support needs, you can request reasonable adjustments. You can do this by contacting our Recruitment Team at [email protected] or 03456 014412.
You can find examples of possible adjustments on our Reasonable Adjustment pages. If you're invited to the next stage, you’ll have another chance to request adjustments.
Closing date: 11.30pm, 9 February 2026
This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts.
As a modern and effective council, we offer a wide variety of careers to suit people with a range of skills, abilities and ambitions. We offer working options that flex to reflect the way people work today and take the time to understand and support your individual needs. We’re driven to make a positive difference to the world around us and encourage everyone with drive and focus to join us and build an influential and impactful career. Reimagine the possibilities.
In return, you’ll enjoy:
- up to 29 days annual leave entitlement (pro rata), plus UK bank holidays and two paid volunteering days
- membership of a competitive Local Government Pension Scheme (LGPS)
- travel, lifestyle, health and wellbeing benefits
- performance-related annual pay progression, in addition to an annual cost-of-living pay increase
- training and encouragement to expand your knowledge
- a variety of career development opportunities across our organisation
- diverse and active staff networks
- flexible working options, with the right to request flexible working from your first day
If you want to know more about our benefits, values and equality commitments please visit our Suffolk County Council careers website (careers.Suffolk.gov.uk).
Other facts
About Suffolk Jobs Direct
Reimagine the possibilities.
As one of the largest employers in Suffolk, we have a huge variety of exciting careers to offer people as keen to make a positive impact on the world around them as we are.
As a modern, flexible, and effective council, we’re driven to make a difference to the environment, the communities we serve, and the careers of our people. We explore innovative ways to encourage, respect, and enable everyone to be the best they can be.
By creating meaningful connections with our people and our partner organisations, we’ve built a culture of mutual collaboration, trust, and respect where everyone is supported to be their authentic selves.
We aim to inspire and empower. To improve and evolve. To develop and innovate. To take pride and ownership of the world around us and ensure that we leave a positive and lasting legacy. That’s why it’s time to reimagine a career with the council and take a fresh look at what we can offer you.
What you'll do
- You will have direct case responsibility for pupils with EHC Plans and monitor their progress through annual reviews. Additionally, you will draft and amend EHC plans, coordinate input from other agencies, and maintain accurate case records.
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