Office Assistant John Lindell Royal Oak Ice Arena
part-time•Royal Oak
About this role
Job Details
Job Location: Royal Oak, MI 48073
Position Type: Part Time
Job Summary
The Ice Arena Administration is the first point of contact for guests and patrons entering the facility. This role is responsible for delivering excellent customer service, handling administrative tasks, assisting with public skating sessions, managing skate rentals, and supporting the daily operations of the front office. The ideal candidate is friendly, organized, and thrives in a fast-paced, team-oriented environment.
Responsibilities
- Greet guests promptly and courteously upon arrival, providing a welcoming and professional experience
- Manage daily check-ins for public skating, figure skating, hockey programs, and other events
- Operate the point-of-sale (POS) system for transactions, including admissions, rentals and registrations
- Answer phone calls and respond to customer inquiries regarding schedules, pricing, events, and facility operations
- Monitor lobby activity, maintain cleanliness and organization of the front desk area
- Assist with skate rental distribution and returns, ensuring safety and proper sizing
- Communicate with arena staff and coaches to coordinate program needs and assist with scheduling.
- Maintain accurate records and handle basic administrative tasks such as attendance logs, waivers, and incident reports
- Enforce facility policies in a polite and professional manner to ensure safety and satisfaction
- Support special events, tournaments, and seasonal programming as needed
Qualifications
Qualifications
- Prior customer service or cashier experience is strongly preferred
- Strong communication and interpersonal skills
- Comfortable use of computers, phones, and office equipment
- Ability to multitask, stay organized, and remain calm in busy or challenging situations
- Flexible availability, including evenings, weekends, and holidays
- Interest or experience in ice sports (hockey, figure skating) is a plus
Why You Want to Join Our Team
- Collaborative and supportive
- Opportunities to grow and learn new tools and systems
- Flexibility with scheduling to allow work life balance
- Key member of a fast paced and fun environment
- We are FUN!
What you'll do
- The Office Assistant is responsible for greeting guests, managing daily check-ins, and operating the point-of-sale system. They also assist with skate rentals and maintain the cleanliness of the front desk area.
About Suburban Sports Group
Experience. Commitment. Results.
Suburban Ice facilities are owned and operated by Suburban Sports Group, a proven leader in providing full-service consulting, management and ice-sport programming services to the ice arena industry. Based in Farmington Hills, Michigan, SSG has over 30 years experience in providing excellent results to our customers.
Ready to join Suburban Sports Group?
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Frequently Asked Questions
What does a Office Assistant John Lindell Royal Oak Ice Arena do at Suburban Sports Group?
As a Office Assistant John Lindell Royal Oak Ice Arena at Suburban Sports Group, you will: the Office Assistant is responsible for greeting guests, managing daily check-ins, and operating the point-of-sale system. They also assist with skate rentals and maintain the cleanliness of the front desk area..
Is the Office Assistant John Lindell Royal Oak Ice Arena position at Suburban Sports Group remote?
The Office Assistant John Lindell Royal Oak Ice Arena position at Suburban Sports Group is based in Royal Oak, Michigan, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Office Assistant John Lindell Royal Oak Ice Arena position at Suburban Sports Group?
You can apply for the Office Assistant John Lindell Royal Oak Ice Arena position at Suburban Sports Groupdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.