About this role
Join a team that’s transforming healthcare by ensuring life-saving equipment is always ready when it matters most. As a Field Service Representative, you’ll be the face of Stryker’s commitment to excellence, solving complex technical challenges and delivering exceptional service that directly impacts patient outcomes.
What You Will Do
- Deliver timely and effective service, repairs, and maintenance for Stryker equipment across customer sites
- Perform installations, upgrades, field actions, preventative maintenance, and warranty services to ensure optimal equipment performance
- Support post-sale training by educating customers on equipment operation and maintenance
- Identify and communicate opportunities to expand service offerings and support sales growth
- Maintain accurate inventory of equipment, tools, and service parts; conduct regular cycle counts and ensure tool calibration
- Complete all administrative tasks including service documentation, repair orders, and part requisitions with precision and timeliness
- Adhere to account protocols and troubleshoot equipment issues to minimize downtime
- Travel extensively within British Columbia, including up to 30% out-of-province travel
What You Will Need
Required Qualifications
- Post-secondary diploma required
- Minimum 2 years of related technical experience in a field service role
- Technical training in mechanical, electronics, or electrical disciplines
- Ability to read and interpret technical drawings
- Eligibility to work in healthcare environments and travel to the USA
- Valid driver’s license with outstanding driving record
- Must reside within 50 km of a metropolitan city in British Columbia
Preferred Qualifications
- University degree
- Experience in medical imaging or networking
- Bilingual in French and English
- Ability to work flexible hours
Additional Information
- Work Arrangement: Field-based role with extensive travel across British Columbia and Vancouver
- Travel Requirements: Up to 30% out-of-province travel
- Driver’s License: Required
- Relocation Support: Not provided
- Residency Requirement: Must reside within 50 km of a metropolitan city in British Columbia; relocation must be pre-approved
$64,400 - $87,600 salary plus bonus eligible + benefits. Individual pay is based on skills, experience, and other relevant factors.
Travel Percentage: 30%Other facts
About Stryker
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com.
Facts:
● 2024 Sales: $22.6 billion
● Industry: Medical Instruments & Supplies
● Employees: 53,000 worldwide
● 40 years of sales growth leading up to 2020
● 44+ Manufacturing and R&D Locations Worldwide
● $1.5 billion spent on research and development in 2024
● ~14,200 patents owned globally in 2024
● Products sold in ~75 countries
● Fortune 500 Company
● 7 consecutive years as one of Fortune's World's Best Workplaces
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What you'll do
- The representative will deliver timely service, repairs, maintenance, installations, upgrades, and warranty services for Stryker equipment at customer sites. This includes supporting post-sale training, identifying service expansion opportunities, and maintaining accurate equipment and parts inventory.
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