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Team Member, Customer Service
full-time•Salt Lake City
About this role
Work Flexibility: Hybrid
Must be commutable distance to Draper, UT
- Twice a week in the office - mandatory
What you will do -
Provide phone support for inquiries from sales and healthcare professionals
Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships
Process all work in accordance with relevant working practices and standard operating procedures
Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment
Provide support beyond standard hours as needed if call volume and/or workload require additional time
Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales
Additional responsibilities may include, but are not limited to : Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken, determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing, prepare product or service reports by collecting and analyzing customer information, coordinate sequence and release of back orders according to stock availability, maintain customer pricing in ERP system, including entering contracts as required, implement and support Quality initiatives throughout branch, implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes, implement procedures to manage inventory shelf life and expiry records, and support and participate in the branch cycle counting process.
What you need -
Required -
2+ years of experience
High school diploma or equivalent
Ability to work flexible hours, as needed to support the business needs
Computer literacy
Preferred -
Bachelor’s degree
SAP and GHX
What you'll do
- The Team Member will provide phone support for inquiries from sales and healthcare professionals while maintaining positive business relationships. Additional responsibilities include processing customer interactions, maintaining records, and supporting the Sales Department.
About Stryker
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com.
Facts:
● 2024 Sales: $22.6 billion
● Industry: Medical Instruments & Supplies
● Employees: 53,000 worldwide
● 40 years of sales growth leading up to 2020
● 44+ Manufacturing and R&D Locations Worldwide
● $1.5 billion spent on research and development in 2024
● ~14,200 patents owned globally in 2024
● Products sold in ~75 countries
● Fortune 500 Company
● 7 consecutive years as one of Fortune's World's Best Workplaces
Stryker’s social media community guidelines: https://www.stryker.com/content/m/legal/social-media-community-guidelines/en/index.html
Notice Regarding Employee Conduct on Facebook/LinkedIn
Meta/LinkedIn does not permit employers to verify or validate “employees” in the (META: “Works at” LinkedIn: “Experience”) section of users’ profiles. Please be aware that the views expressed by individuals on their personal accounts and do not necessarily represent the views of our company. If you encounter any issues with a person claiming to be our employee, we recommend using the “Report Profile” feature. If you’d like to report concerns to our Ethics Hotline, you may do so at: https://app.convercent.com/en-us/LandingPage/b6bb4e84-9fcb-ea11-a974-000d3ab9f296
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Frequently Asked Questions
What does a Team Member, Customer Service do at Stryker?
As a Team Member, Customer Service at Stryker, you will: the Team Member will provide phone support for inquiries from sales and healthcare professionals while maintaining positive business relationships. Additional responsibilities include processing customer interactions, maintaining records, and supporting the Sales Department..
Is the Team Member, Customer Service position at Stryker remote?
The Team Member, Customer Service position at Stryker is based in Salt Lake City, Utah, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Team Member, Customer Service position at Stryker?
You can apply for the Team Member, Customer Service position at Strykerdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.