About this role
Position summary:
This role is to support and assist field force and ICM BP to achieve channel management targets via efficient collaboration with the BP team and under effective management of system and processes.
Essential Duties & Responsibilities: (Detailed Description)
IC contract preparation and tracking.
IC Hub system & Channel Map system maintain.
SOP check and provide feedback to BP and sales team.
Follow up on the SOP process for IC check-in, check-out, renewal, termination and amendment.
Conduct channel coverage and channel performance analysis and produce reports to support channel management.
Act as communication bridge between ICM and other supporting departments to match the supply and demands of both side, assist in promoting channel process management.
Company project support and handle other ad hoc tasks assign by manager.
Effective allocation and supervision of daily work for the operations team.
Education & Experience:
Bachelor degree
At least 3 year experience in dealer or channel management related functions
Ability for data gathering and analyzing skill.
Physical & Mental Requirements:
Excellent communication skills
High ethical standards and integrity.
Good service & problem solver
Discipline, Attention to details
Quick learner, ability to meet deadlines, prioritize workloads
Be effective and conscientious, with good cooperation with other functions
Leadership (People Management requirement)
Allocate work, provide guidance to staff and provide coaching, constructive feedback and short-and-long term development opportunities for subordinates.
Travel Percentage: NoneOther facts
About Stryker
Stryker is a global leader in medical technologies and, together with our customers, we are driven to make healthcare better. We offer innovative products and services in MedSurg, Neurotechnology and Orthopaedics that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. More information is available at stryker.com and careers.stryker.com.
Facts:
● 2024 Sales: $22.6 billion
● Industry: Medical Instruments & Supplies
● Employees: 53,000 worldwide
● 40 years of sales growth leading up to 2020
● 44+ Manufacturing and R&D Locations Worldwide
● $1.5 billion spent on research and development in 2024
● ~14,200 patents owned globally in 2024
● Products sold in ~75 countries
● Fortune 500 Company
● 7 consecutive years as one of Fortune's World's Best Workplaces
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What you'll do
- The ICM Operations Manager supports the field force and ICM BP to achieve channel management targets through collaboration and effective management of systems and processes. Key duties include contract preparation, system maintenance, SOP management, performance analysis, and team supervision.
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