Position Status:

Shift:

Hours per week:

Job Information
Exemption Status: Exempt

A Brief Overview
This position will be responsible for understanding physician documentation tools, such as MModal full and partial dictation within Epic, Dragon voice recognition, and MModal documentation types and user builds. They will be responsible for providing training and support to physicians related to use of these tools. They will monitor the daily productivity and quality of transcribed reports and day to day transcription activity. As appropriate, this position will participate with hiring, training and allocation of work for both MSD and HSD transcriptionist staff.

Education Qualifications

• High School Diploma / GED Required
• High School Diploma / GED Required

Experience Qualifications

• 3 years Transcription experience required (including working with physicians on transcription related issues and with transcription vendors and using dictation tools such as dictation devices). Required
• Dragon/MModal experience. Preferred

What you will do

• Works with the vendor, application team, technical staff, MSD and HSD transcriptionist, clinical informatics trainers and physician to develop and implement the training program for specific applications, including training specific to software upgrades or new releases.
• Create and maintain an overall training schedule and training materials for providers, coordinate the scheduling of the appropriate level of training for each user, ensures that all users who need to be trained on the system are trained prior to gaining access to production system.
• Works closely with HIM Director, clinic physician leadership, IT Training Manager and clinic staff to identify education needs and develop appropriate education plans.
• Serves as the central point of communication for support questions for Dragon and MModal while demonstrating both systems, ensures that Protégé dictation devices are appropriately configured and available for clinic providers to use, evaluates effectiveness of education programs, provides feedback based on such evaluation and offers suggestions for improvement/revision.
• Works with the SV application team to respond to user concerns regarding the systems and resolves them, contacting vendor if necessary.
• Provides assistance to any staff member where priorities have been assigned by immediate supervisor. Continually advances knowledge level through training and observation of co-workers.
• Manage in-house and remote duties for MSD and HSD transcriptionist, completes performance evaluations and competency forms on all employees both MSD and HSD transcriptionist staff, manages duties for both MSD and HSD employees, with the ability to coordinate workload evenly by distributing work appropriately for timeliness completion of all work.
• Demonstrate a good understanding of the dictation system including C-phones and dictation devices, both MSD and HSD, performs monthly audits on staff and vendor, and results updated in the spreadsheet and tacking system within 2 months of being performed.
• Weekly huddle meetings held and minutes/notes given to staff.
• Routine practice of the organizational 10 Tenets and Small Moments and, report at huddles when they occur.
• Uses project management skills to effectively manage implementations, upgrades, and activities, track users concerns and looks for patterns in problems, track vendor calls and ensures timely resolution of issues with the vendor, may provide on-call support for the application, ensuring 24x7 support.
• Serves as liaison between IS, Transcription and patient care staff including physicians, ensures transcription productivity reports are provided for all MT’s, must have knowledge of the workflow with documentation and full/partial dictation within Epic, demonstrates adaptability through flexibility, negotiation, stress management, versatility, and prioritization.
• Consistently demonstrates teamwork skills through appropriate and timely communication, feedback, showing empathy toward others, being goal oriented, consensus building, and showing courtesy toward others, listening effectively, and being willing to share information.
• Practice HIPAA privacy rules and regulations on a daily basis.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Not Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• Full-Time

Scope

• Has Supervisory Responsibility
• Has Budget Responsibility

Physical Demands

• Balancing: Rarely less than 1 hour
• Carrying: Rarely less than 1 hour
• Climbing (Ladders): Rarely less than 1 hour
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Driving (Automatic): Rarely less than 1 hour
• Driving (Standard): Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Rarely less than 1 hour
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Rarely less than 1 hour
• Grasping (Gross Hand): Rarely less than 1 hour
• Handling: Rarely less than 1 hour
• Hearing: Rarely less than 1 hour
• Kneeling: Rarely less than 1 hour
• Lifting: Rarely less than 1 hour
• Operate Foot Controls: Frequently 3-5 Hours
• Pulling: Rarely less than 1 hour
• Pushing: Rarely less than 1 hour
• Reaching (Forward): Rarely less than 1 hour
• Reaching (Overhead): Rarely less than 1 hour
• Repetitive Motions: Rarely less than 1 hour
• Sitting: Continuously greater than 5 hours
• Standing: Rarely less than 1 hour
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Occasionally 1-3 Hours

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Rarely less than 1 hour
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Rarely less than 1 hour
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Rarely less than 1 hour
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.