Position Status:

Shift:

Hours per week:

Job Information
Exemption Status: Non-Exempt

A Brief Overview
Registration staff graciously greet all patients and visitors to the Women's Center. Provides a positive image to customers by creating a friendly atmosphere and placing a high priority on meeting customer needs in a courteous manner. Receives and checks patients in as they arrive for their appointment; collects demographics and insurance information from patient; schedules patient appointments; answers telephone and receives messages; receives co-payment for services when applicable.

Education Qualifications

• High School Diploma / GED Required

Experience Qualifications

• 1 year Experience in customer service. Required
• 1 year Experience using computers in an office environment. Preferred
• Experience with medical terminology and electronic medical records. Preferred
• Experience using Epic software. Preferred

Skills and Abilities

• Able to learn and maintain knowledge of complex criteria necessary for scheduling studies in the department. (Required proficiency)
• Knowledge of patient rights and laws relative to those rights, such as HIPAA. (Required proficiency)
• Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. (Required proficiency)
• Knowledge of organizational structure, workflow, and operating procedures. (Required proficiency)
• Able to learn and understand basic medical terminology used in the department. (Preferred proficiency)

What you will do

• Receives patients and employees to the department. Collects all necessary demographics, information and documentation to accurately register the individual.
• Schedules appointments and procedures for the department in-person, from the work queue and incoming phone calls. Answers department phone, answers questions or transfers the caller as appropriate. Checks and responds to voicemails and patient MyChart messages. Is able to answer basic questions about the department's functioning.
• Orders screening mammography exams. Reviews and resolves Appointments Without Orders work queue. Receives and distributes faxes. Scans external orders into Epic. Enters faxed external orders for mammograms and DEXAs into Epic. Links orders to appointments in Epic.
• Checks bone density (DEXA), screening and diagnostic mammography orders for accuracy and seeks applicable correction. Investigates if proper study is ordered, meets the necessary criteria to be performed and is scheduled in the appropriate time frame.
• Obtains previous DEXA studies, patient history, medication lists and other necessary documentation for the technologist and reading physician. Completes required forms and organizes documentation into packets for scheduled DEXA patients.
• Educates patients about financial resources such as Race Against Breast Cancer (RABC) and Early Detection Works (EDW). Communicates with RABC & EDW to obtain applicable documents and completes necessary paperwork during the registration process.
• Assists with department administrative or clerical processes. Assists with department communication as needed. Maintains accurate records in department systems.
• Assists with on-boarding new staff into the department.
• Communicates to department personnel to ensure staff are aware of necessary events or information.
• Receives and distributes mail/packages.
• Conducts reports as requested.
• Receives and processes payments for services.

Required for All Jobs

• Complies with all policies, standards, mandatory training and requirements of Stormont Vail Health
• Performs other duties as assigned

Patient Facing Options

• Position is Patient Facing

Remote Work Guidelines

• Workspace is a quiet and distraction-free allowing the ability to comply with all security and privacy standards.
• Stable access to electricity and a minimum of 25mb upload and internet speed.
• Dedicate full attention to the job duties and communication with others during working hours.
• Adhere to break and attendance schedules agreed upon with supervisor.
• Abide by Stormont Vail’s Remote Worker Policy and will review and acknowledge the Remote Work Agreement annually.

Remote Work Capability

• On-Site; No Remote

Scope

• No Supervisory Responsibility
• 
  
• No Budget Responsibility No Budget Responsibility

Physical Demands

• Balancing: Occasionally 1-3 Hours
• Carrying: Occasionally 1-3 Hours
• Climbing (Stairs): Rarely less than 1 hour
• Crawling: Rarely less than 1 hour
• Crouching: Rarely less than 1 hour
• Eye/Hand/Foot Coordination: Frequently 3-5 Hours
• Feeling: Rarely less than 1 hour
• Grasping (Fine Motor): Frequently 3-5 Hours
• Grasping (Gross Hand): Occasionally 1-3 Hours
• Handling: Occasionally 1-3 Hours
• Hearing: Occasionally 1-3 Hours
• Kneeling: Rarely less than 1 hour
• Lifting: Occasionally 1-3 Hours up to 25 lbs
• Operate Foot Controls: Rarely less than 1 hour
• Pulling: Occasionally 1-3 Hours up to 25 lbs
• Pushing: Occasionally 1-3 Hours up to 25 lbs
• Reaching (Forward): Occasionally 1-3 Hours up to 25 lbs
• Reaching (Overhead): Occasionally 1-3 Hours up to 25 lbs
• Repetitive Motions: Frequently 3-5 Hours
• Sitting: Frequently 3-5 Hours
• Standing: Occasionally 1-3 Hours
• Stooping: Rarely less than 1 hour
• Talking: Frequently 3-5 Hours
• Walking: Occasionally 1-3 Hours

Physical Demand Comments:
Pulling, pushing, sitting and walking frequency will vary based on service areas.

Working Conditions

• Burn: Rarely less than 1 hour
• Chemical: Rarely less than 1 hour
• Combative Patients: Occasionally 1-3 Hours
• Dusts: Rarely less than 1 hour
• Electrical: Rarely less than 1 hour
• Explosive: Rarely less than 1 hour
• Extreme Temperatures: Rarely less than 1 hour
• Infectious Diseases: Occasionally 1-3 Hours
• Mechanical: Rarely less than 1 hour
• Needle Stick: Rarely less than 1 hour
• Noise/Sounds: Occasionally 1-3 Hours
• Other Atmospheric Conditions: Rarely less than 1 hour
• Poor Ventilation, Fumes and/or Gases: Rarely less than 1 hour
• Radiant Energy: Rarely less than 1 hour
• Risk of Exposure to Blood and Body Fluids: Rarely less than 1 hour
• Risk of Exposure to Hazardous Drugs: Rarely less than 1 hour
• Hazards (other): Rarely less than 1 hour
• Vibration: Rarely less than 1 hour
• Wet and/or Humid: Rarely less than 1 hour

Stormont Vail is an equal opportunity employer and adheres to the philosophy and practice of providing equal opportunities for all employees and prospective employees, without regard to the following classifications: race, color, ethnicity, sex, sexual orientation, gender identity and expression, religion, national origin, citizenship, age, marital status, uniformed service, disability or genetic information. This applies to all aspects of employment practices including hiring, firing, pay, benefits, promotions, lateral movements, job training, and any other terms or conditions of employment.

Retaliation is prohibited against any person who files a claim of discrimination, participates in a discrimination investigation, or otherwise opposes an unlawful employment act based upon the above classifications.