About this role
Description
About the Role: Driven by our values and an innate understanding of our culture, the front-of-the-house (FOH) Team Member‘s primary responsibility is to work with the Restaurant Team in providing our guests with an exceptional and memorable dining experience that exceeds their expectations.
Compensation: This role is a non-exempt, hourly position. Starting rate is minimum wage plus tips.
Core Responsibilities
- Is Happy To Serve! Leads through service. Supports and empowers the entire Restaurant team. Demonstrates integrity, values, and a sense of commitment in the work environment consistent with the Company’s Mission, Vision and Values.
- Maintains and ensures on each shift, that there is a Team and Guest focus while performing responsibilities. This is done by demonstrating Respect and Loyalty to the entire team every shift.
- Understands his/her role as a Restaurant partner and team player with Managers, Heart of the House and Front of the House Team Members, working together to achieve common goals.
- Ensures Points of Service and service standards are maintained throughout the shift through personal interaction with the guests.
- Touches tables and engages with guests to ensure guest expectations are exceeded. Partners with Managers in handling guest recovery interactions.
- Participates in preorder taking, entering orders into POSI, and packing of equipment and food.
- Adheres to all Health Department and sanitation standards and keeps restaurant in clean, comfortable, and inviting state.
- Attends all scheduled team meetings and brings suggestions for improvement.
- Performs other related duties as assigned by the General Manager or other members of the management team.
Leadership & Culture
- Is Happy To Serve and leads through humble service.
- Champions the Culture and Values of the Company.
- Demonstrates integrity and commitment in the work environment to the Company’s Mission, Vision and Values.
Requirements
About You
- Experience in a Fast Casual Restaurant preferred, but not required.
- Passionate, fun, positive and results-oriented.
- Organized and detail-oriented.
- Exceptional communication skills. Must be able to read and speak English.
- At least 16 years of age.
- Able to reach, bend, stoop and frequently lift up to 35 pounds. Any lifting over 35 pounds requires team lifting.
- Able to work in a standing position for long periods of time (up to 8 hours on occasion.)
- Able to work in a fast-paced environment.
- Able to hear with 100% accuracy with correction.
- Able to see 20/20 with correction.
- Have or obtain California Food Handler and Responsible Beverage certifications before commencing work. Certification must be maintained throughout employment.
Uniform Requirements
- Clean non-slip shoes
- Socks must be worn
- Clean black non-denim pants
- Clean company-supplied shirt, name tag, and apron
- Daily bathing and use of deodorant
Our Values
- We lead through service.
- We care for each other and value our relationships.
- We care for our guests and community.
- We treat everyone with equal dignity and respect.
- We are committed to excellence and have integrity in all that we do.
- We have FUN while we work.
- We are a team driven by loyalty and mutual support.
- We are committed to the ongoing development of each other.
- We empower through praise and accountability.
- We are Happy To Serve.
Other facts
About Stonefire West Hills
FRESHLY PREPARED. SIMPLY DELICIOUS.
As a family of 11 growing up, the Harrigan’s dinner table was always filled with large plates, simply and lovingly prepared with both taste and budget in mind. Our restaurants come from our own family to yours; they are a tribute to our mother, Mary Lou, for the meals and memories alike. Let the fire spread from our kitchen to your heart.
The summer of 2000 gave way to a new fast-casual dining concept envisioned by sisters, Mary and Maureen Harrigan. The result? Some of Southern California’s most vibrant and popular restaurants, STONEFIRE Grill. Veterans of full-service restaurant operations, the sisters longed for something different, an innovative move away from length dining experiences, transitioning instead towards a simpler approach focusing specifically on freshness, efficiency and value. Today, our Team happily serves the greater Southern California community with 12 locations and counting, and Mary and Maureen rely on a much bigger Team to accomplish the same goal – freshly prepared and simply delicious meals – for their dine in, takeout and catering guests.
Much more than food, STONEFIRE is a part of the community in the truest sense. As a Company with values based in loyalty, teamwork and mutual support, each STONEFIRE Team, as well as the entire STONEFIRE Family, actively seeks opportunities to support those around them. We look forward to learning more about you and your interest in who we are and what we do.
We are a fast-paced Company always looking for the best talent in the industry. For an up to date list of job postings, please continue searching here as well as stonefiregrill.com/careers.
What you'll do
- The Front of the House Team Member is responsible for providing exceptional service to guests and supporting the restaurant team. This includes maintaining service standards, engaging with guests, and ensuring a clean and inviting environment.
Ready to join Stonefire West Hills?
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