About this role
City, State:
New Orleans, Louisiana
Title: Bell Attendant
Location: City, State
FLSA: Exempt/Non-Exempt
Status: Part-time, full-time, seasonal, on-call.
Reports to: Bell Captain
Pay Range: Enter hourly rate range or salary range depending on position
Job Summary: The Bell Attendant provides assistance and services to guests, ensuring a smooth and enjoyable arrival and departure experience. This role includes transporting and storing guest luggage, offering local area information, and assisting with reservations and other guest requests.
Essential Functions and Duties:
Greet guests upon arrival and departure, assisting with luggage and offering a warm welcome.
Transport guest luggage to and from guest rooms efficiently and safely.
Provide information about the hotel’s amenities, services, and local area attractions.
Assist with guest transportation needs, including arranging taxis or shuttle services.
Ensure the bell stand and lobby areas are clean and presentable at all times.
Deliver packages, messages, and other items to guest rooms or other areas of the hotel as needed.
Assist with room assignments and guest check-in/check-out processes when necessary.
Store and retrieve guest luggage and personal items in the designated storage areas.
Offer assistance with special requests, such as room service orders or restaurant reservations.
Monitor the lobby for guest needs and provide proactive assistance.
Maintain knowledge of hotel security protocols and report any suspicious activity.
Uphold the highest level of guest service standards to ensure a memorable experience.
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties.
Required Experience, Education, and Skills:
Previous experience in a guest service or customer-facing role, preferably in hospitality.
Excellent communication and interpersonal skills to interact with guests in a friendly and professional manner.
Strong organizational skills and attention to detail when handling guest requests and belongings.
Ability to work well under pressure in a fast-paced environment.
Ability to lift and carry heavy luggage, up to 50 lbs.
Must be able to stand and walk for extended periods.
Knowledge of local attractions, restaurants, and services is preferred.
Work Environment:
Primarily an indoor role with frequent movement throughout the hotel lobby, guest areas, and guest rooms.
Must be able to stand and walk for extended periods while assisting guests.
Must be able to lift and carry objects up to 50 lbs regularly.
Flexible schedule, including availability for evenings, weekends, and holidays to meet guest service needs.
Occasional outdoor work when assisting guests with transportation or luggage.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Equal Employment Opportunity: Stonebridge is committed to equal employment opportunities. We do not discriminate based on race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, veteran status, physical or mental disability, or medical condition. All aspects of employment, including recruitment, hiring, advancement, compensation, benefits, training, promotion, transfer, discipline, layoff, recall, and termination, will be conducted without discrimination. Reasonable accommodations will be made for disabled team members.
Resumes and applications for employment will be evaluated based on qualifications and the ability to meet the position's requirements.
All Stonebridge openings are projected to close within 30 days of the original posting date. This position will no longer be available 30 days from:
2026-01-23Stonebridge offers comprehensive benefits including medical, dental, vision, PTO, 401(k) matching, wellness support, life and disability coverage, savings accounts, tuition aid, and travel and lodging perks.
Other facts
About Stonebridge Hospitality Management
Stonebridge delivers 3rd party hotel management services built on the unwavering focus and sharp insights integral to effectively manage and optimize hotel portfolios so investments thrive. Our diverse management portfolio is comprised of 160+ hotels and 24,000+ guest rooms across 25 states. With our dynamic teams, deliberate management, and distinct hospitality, we completed 2024 at 109% aggregate market share index in the hotels and resorts we manage.
We are the right-sized company for your investment, offering a unique blend of infrastructure and focus. Unlike larger firms, we ensure dedicated attention to each project, and unlike smaller firms, we have a robust corporate office team that includes specialists across 13 in-house disciplines. Our commitment to keeping services in-house means fewer outsourcing dependencies, enabling us to maintain complete control and deliver exceptional results.
Whether you are visiting our website for services or career opportunities, we hope that you will find solutions for success with Stonebridge.
What you'll do
- The Bell Attendant provides assistance to guests, ensuring a smooth arrival and departure experience. This includes transporting luggage, offering local information, and assisting with reservations.
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