Stock Yards Bancorp, Inc. (NASDAQ: SYBT), parent company of Stock Yards Bank & Trust Company, with offices in Louisville, Central, Eastern and Northern Kentucky, as well as the Indianapolis, Indiana and Cincinnati, Ohio metropolitan markets.

Job Title: Loan Servicing Processor

FLSA Status: Non-exempt

Department: Loan Operations

Hours of Operation: Monday – Friday, 8:00am – 5:00 pm

General Job Summary:

This position will process, prepare and review closing documents for consumer and small business loan applications. Provide support to internal and external customers.

Organizational Duties and Responsibilities:

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

This position consists of a range of responsibilities that could include a variety of the following: 

• Customer Service:
• Create a WOW customer experience for every customer in every interaction—via telephone or email
• Meet established goals of quality, efficiency, and accuracy by assisting customers with questions and/or concerns on all loan accounts and services
• Recommend and educate customers on bank policies, procedures and services related to Loan Accounts

• Perform operational tasks including distribution of account maintenance and product support information to appropriate areas, maintenance of customer files and documentation
• Answer phone calls and emails from internal and external clients as related to Loans SYB Services
• Process Block/TMS work, Payments and Proof Tickets
• Perform necessary Maintenance with appropriate approvals to Loans
• Work reports as needed (Non-Use Fee, Non-Post, Escrows, etc.)
• Investor accounting and reporting of all consumer real estate loans serviced by SYB
• Processing payments, rate changes and tranches related to Business Loans, Leases, Participations, Syndications, SBA and SWAP transactions
• Processing of Insurance claims, flood, requests for re-amortization and removal of PMI and/or escrow as well as other daily paperwork received
• Processing and balancing of Escrow (Insurance, claims, flood, taxes, PMI, etc.)
• Monthly delinquency reporting of consumer mortgage loans to upper management and outside agencies (FHA, VA, FHLMC, FNMA, PMI companies, etc.) and all tasks associated with filing of claims for any federally or privately insured mortgage loan
• Process requests related to Credit bureau reporting, inquiries and disputes of consumer loans to ensure compliance with federal regulations
• Other general clerical duties. Provide highest level of quality service. Significant customer contact with internal and external customers  

Other Functions:

• Assist any personnel as needed
• Work closely with all Loan Operations staff
• Be able to make decisions within limits set within the Loan Operations Department

Minimum Job Requirements:

Education: Completion of four years of high school or equivalent required, some college/degree preferred

Experience: Three years loan experience required

Specific Skills:

• General banking specific to loan processing is required
• Attention to detail
• Ability of effectively communicate with internal and external customer, co-workers and management
• High level of organization and attention to accuracy and detail is required
• Strong interpersonal skills and the ability to handle sensitive issues with tact, discretion, and diplomacy

Specialized: Knowledge of Premier Navigator preferred

Physical requirements: 

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Benefits:

• 401(K) with a company match of up to 6%
• ESOP employer match
• Medical insurance
• Dental insurance
• Vision insurance
• Cancer/Disease insurance
• Accident insurance
• Flexible Spending Accounts
• Flexible Savings Accounts
• Health Savings Accounts
• Bank paid Life/AD&D insurance
• Voluntary Life/AD&D insurance
• Bank paid Short-Term and Long-Term Disability insurance
• Employee Stock Purchase Plan
• Employee Assistance Program