The Job

As a Collections Representative, you will work for the STICHD France Customer Service department this is possible from our HQ in the Netherlands. In this role, you are responsible for ensuring the prompt and efficient collection of outstanding customer payments. You will also work closely with the sales support, sales, and finance teams to monitor customer credit limits and account balances, taking appropriate action when necessary. The Collections Representative aims to stay one step ahead, minimizing overdue amounts and reducing financial risks.

Your Mission

• Payment follow-up: Contact customers by phone, email, or other communication channels to follow up on overdue payments and document all activities in SAP.
• Payment arrangements: Negotiate payment terms or alternative arrangements with customers who are struggling to pay their invoices on time.
• Record keeping: Maintain accurate records of customer payments, outstanding balances, and payment agreements.
• Customer inquiries: Respond to customer requests regarding invoices, payments, and account balances.
• Credit limit monitoring: Regularly review business partners to ensure credit limits are respected and not exceeded; collaborate with the sales team to create new credit limit requests if necessary.
• Collaboration with Sales, Sales Support, and Finance: Coordinate with these teams to resolve any issues related to billing, payments, or customer accounts.
• Reporting: Prepare regular reports on collection performance, aging of receivables, and any potential risks to cash flow for the sales and sales support teams.
• Dispute resolution: Resolve billing disputes or discrepancies promptly and professionally.
• Process improvement: Identify opportunities to streamline collection processes and improve cash flow efficiency.
• Compliance: Ensure adherence to company policies and legal requirements related to collection management.
• Relationship management: Build and maintain positive relationships with customers while safeguarding the company’s financial interests.
• Strong collaboration with the Finance team to ensure optimal collection management and alignment on priorities.
• Other relevant ongoing activities and/or projects.

Your Talent

• English, French and Dutch – Bilingual proficiency required, as meetings and presentations will be held with our headquarters in the Netherlands.
• Ability to analyze complex payment issues, identify root causes of overdue accounts, and develop effective solutions.
• Excellent verbal and written communication skills to interact with customers, negotiate payment terms, and resolve disputes with professionalism and tact.
• Attention to detail.
• Understanding of financial principles.
• Commercial mindset; ability to balance financial and business interests.
• Ability to collaborate effectively with cross-functional teams.

We Offer 

• Our salaries are based on 38 hours per week, but fulltime work is 40 hours per week. Instead, you choose between a lot of holidays; 40 per year ór choose for a 40-hour salary per month with still 28 holidays. You can switch every six months; 
• Annual bonus scheme; 
• New hires (introduction) days with all new colleagues from all our global offices; 
• Great offer of e-learnings and a training offer for personal development; 
• Enough free fruit for you daily vitamins; 
• Provided lunch for low cost; 
• Choose between lease-bike, NS Business Card or travel by car for € 0,23 per km (>10km). 
• 8% holiday allowance, employee insurances and a good pension scheme; 
• Employee discount on the PUMA, Levi’s, Fuelforfans and BMW Lifestyle websites; 
• Hybrid working. On fulltime basis 3 days in the office and s2 days at home (incl. allowance for home working); 
• Flexible working hours, modern workspace and a good working atmosphere; 
• International working environment with colleagues of more than 50 different nationalities; 
• Wellbeing activities (f.e. yoga, pilates and bootcamp); 
• Community involvement (stichd impact tool); 
• stichd drinks 5/6x per year in the city center of Den Bosch; 
• Work hard, play hard. Our stichd-events are legendary.