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Operations Account Manager
full-time•Dallas
About this role
Department:
OperationsJob Description:
JOB SUMMARY: The National Logistics Account Manager is responsible for ensuring the company can provide truckload coverage for customer-awarded freight while also securing additional opportunities. Because this position is responsible for the growth and retention of dedicated opportunities, all direct and extended functions of this role are critical to maintaining a competitive edge and preserving the overall integrity of company services.
KEY RESPONSIBILITIES:
Communicating with assigned customer base as the single point of contact and build relationships
Working with other internal departments to balance capacity and freight including teams of analysts
Soliciting additional freight opportunities that eliminate empty miles when necessary
Researching and attempting to remedy service issues daily
Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better
Relaying excess load availability to Brokerage and Rail divisions
Reviewing EDI data for accuracy before releasing verifications to the customer
Responsible for close oversight of all internal activities that impact service obligations
Maintaining key carrier performance indicators
Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines
Management of bookings and provide resolution of delayed pickup/delivery, billing, etc.
MINIMUM QUALIFICATIONS:
3+ years of experience in business development, sales, or transportation operations
Intermediate proficiency in Microsoft Excel functions
Ability to handle high volumes of inbound/outbound email and understanding capacity and network
Extremely organized and communicative multiple stop deliveries.
Ability to perform in a deadline-driven environment with rapidly changing priorities
PREFERRED QUALIFICATIONS:
Ability to service multi-million-dollar accounts, support new and existing sales opportunities
Experts in specific KPI contract details per client and awards
Some familiarity with AS/400 operating system
SKILLS & ABILITIES:
Critical thinking
Root cause identification
Problem solving
Goal setting
KPI monitoring
Customer service
Business solicitation
Negotiation
Relationship building
Scheduling
Project management
Data analysis
Effective communication
Teamwork
Medical, Vision, Dental, Supplemental, and Life Insurances available + 401(k) retirement plan and quarterly match.
Workshift:
Education:
In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
What you'll do
- The Operations Account Manager is responsible for ensuring truckload coverage for customer-awarded freight and securing additional opportunities. This role involves maintaining relationships with customers, managing service obligations, and overseeing internal activities that impact service.
About Stevens Transport
Stevens Transport has a rich history as an asset-based industry leader in refrigerated transportation. Valued by a wide range of Fortune 500 ® companies, the specialized nature of temperature-controlled logistics places our company among the most elite contributors to the modern supply chain. With a network of operations spanning North America, our competencies today include regional, dedicated, intermodal, and 3PL services. Beyond capacity-driven operations, Stevens Transport injects unmatched integrity into a corporate business model that reflects more than 40 years of consistent growth and success.
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Frequently Asked Questions
What does a Operations Account Manager do at Stevens Transport?
As a Operations Account Manager at Stevens Transport, you will: the Operations Account Manager is responsible for ensuring truckload coverage for customer-awarded freight and securing additional opportunities. This role involves maintaining relationships with customers, managing service obligations, and overseeing internal activities that impact service..
Is the Operations Account Manager position at Stevens Transport remote?
The Operations Account Manager position at Stevens Transport is based in Dallas, Texas, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Operations Account Manager position at Stevens Transport?
You can apply for the Operations Account Manager position at Stevens Transportdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.