Director, Clinical Operations & Excellence

We are seeking a proactive and organized Director of Clinical Operations & Excellence to oversee the daily operations of our clinic, ensure adherence to established clinical workflows and protocols, and lead post-implementations integration efforts for new clinical services or tools. 

This role oversees clinic operations through a tiered clinician management, training, ensuring clinicians are prepared, supported, and able to deliver consistent, high-quality care across service lines. The Director will build and lead a team of service-line Clinician Medical Directors and directly oversee clinician training, experience, and operational adoption of clinical programs and tools. This role is critical in creating a workplace clinicians want to be part of — one that combines excellence in patient care with sustainable, scalable operational systems.

Clinic Oversight & Daily Operations

• Collaborate with program operations and Workforce Management (WFM) to monitor day-to-day clinician activities to ensure smooth operations and high-quality patient care.
• Serve as the senior escalation point for operational and clinician management issues, supported by service-line Clinician Managers who provide daily oversight.
• Identify operational risks to quality, safety, or patient experience and lead timely mitigation efforts.
  

Workflow & Protocol Adherence

• Ensure clinicians and staff consistently follow established protocols, documentation practices and workflows.
• Identify gaps in compliance or performance and escalate or intervene as appropriate.
• Ensures tight alignment of clinical pathways with operational workflows and top of licensure work by clinicians and care team.

Clinical Integrations & Change Management

• Collaborate cross-functionally to ensure smooth clinical operations and successful integrations after go live. 
• Gather clinician feedback and track metrics to identify gaps and strategies to support adoption, improvements and maintenance of new clinical programs, tools, or technologies.
  

Communication & Service Line Leadership

• Build, lead, and scale a team of Clinician Managers, each accountable for day-to-day oversight of a designated service line.
• Establish clear service-line performance expectations, and escalation pathways for clinician performance and conduct.
• Coach and support Clinician Managers to drive consistent standards, early interventions, and a positive clinician experience.
• Partner with Clinical Leadership, WFM and program operations to identify systemic trends in clinician performance or protocol adherence and implement service-line improvements.

• Bachelor’s degree or equivalent experience in healthcare administration, public health, nursing or a related field.
• 3+ years of experience in a clinical, healthcare, or operational management role.
• Strong understanding of healthcare workflows, clinical documentation, and patient care protocols.
• Excellent communication, problem-solving, and organizational skills.
• Ability to multitask and lead in a dynamic, fast-paced clinical environment.
• Experience with EHR systems and comfort with digital health tools is preferred.

Preferred Traits

• Proactive, solutions-oriented mindset
• Attention to detail with strong follow-through
• Adaptable to change and able to lead others through transitions
• Committed to delivering high-quality patient care

• Competitive Compensation. The annual salary range for this role is $130,000 - $150,000 depending on experience.
• Fun, Fast-paced Environment. An environment that is focused on disrupting the status quo and challenging conventional norms. We are focused on the results you can achieve, not how many hours you spend at a desk.
• Health, dental, and vision insurance. Also includes Basic Life and ADD offerings.
• 401k & Parental Leave Benefits offered to all full-time employees.