Customer Success Manager

About Statusphere

Statusphere helps leading consumer brands scale micro-influencer marketing in a fraction of the time. Trusted by 400+ brands, our platform combines sophisticated matchmaking algorithms, fulfillment technology, automated reporting, and guaranteed content to drive results.

About the Role:

Do you love keeping up with the latest viral trends, consumer product drops, and the fast-moving world of influencer marketing? Are you excited to be part of a company building cutting-edge technology that makes digital marketing more efficient, impactful, and authentic for both brands & consumers? If so, you might be the perfect fit for our Customer Success team!

At Statusphere, we help top consumer brands scale micro-influencer marketing - without the usual headaches of manual outreach, contracting, payments, or shipping (yep, we even have our own fulfillment tech).

As a Customer Success Manager, you’ll join a high-performing team & be a strategic partner to our brand clients, helping them unlock the full potential of our platform. You’ll drive platform adoption, provide insights, and transform micro-influencer marketing into a repeatable, scalable growth channel - ultimately strengthening & expanding your client relationships along the way.

What You’ll Do:

• Build and maintain strong customer relationships, understanding their business needs and guiding them to success with Statusphere.
• Act as the primary point of contact from onboarding to renewal, driving product adoption and uncovering upsell opportunities.
• Provide strategic guidance to ensure customers maximize the platform’s value and achieve their marketing goals.
• Identify customer challenges and proactively develop solutions, collaborating with Sales, Product, and Marketing teams.
• Manage renewals, expansions, and accurate forecasting for all assigned accounts.
• Help shape the product roadmap by gathering and sharing customer requests/insights.
• Develop scalable best practices, educational materials, and training resources to enhance client retention & success.
• Lead consultations and one-on-one demos to educate customers on platform features.
• Stay ahead of influencer marketing trends and position yourself as a subject matter expert for customers.
• Drive customer value by monitoring growth indicators, mitigating risks, and fostering long-term loyalty.
• Contribute to building scalable processes and frameworks that support Customer Success and platform growth.
• Leverage strong project management skills to ensure seamless campaign execution.
• Achieve deep expertise in Statusphere’s offerings and be the go-to resource for micro-influencer marketing insights for clients.

What We’re Looking For:

• 3-5+ years of experience in B2B SaaS customer success, account management, or consulting, working with mid-market or large consumer brands.
• 3+ years of experience in influencer marketing, social media marketing, or digital advertising.
• A strategic, data-driven mindset with a proven track record of driving customer adoption, retention, and expansion revenue.
• Strong business acumen and the ability to understand customer needs, industry trends, and marketing strategies.
• Excellent communication and presentation skills, with the ability to establish credibility with executives.
• Ability to travel
• AI-fluent: you already use AI in your daily workflow for tasks like reporting, automation, presentations, or client communication.
• A proactive problem-solver who identifies challenges and develops solutions to drive customer success.
• Experience forecasting renewals and expansions while managing a book of business at scale.
• Highly organized with the ability to manage multiple clients and priorities in a fast-paced startup environment.
• Collaborative, self-motivated, coachable, and resilient - always striving for excellence and thrives in a dynamic, evolving environment.
• Passion for innovation and a deep interest in influencer marketing, social commerce, and consumer trends.

Keys to Success in this Role:

• A strategic thinker who takes ownership of every client’s success
• A natural relationship builder who uncovers challenges and opportunities
• A growth-minded advisor who identifies and recommends solutions that drive measurable expansion revenue and long-term client growth
• A proactive problem solver who challenges the status quo to drive better results
• A team player who contributes to the evolution of Statusphere’s customer success strategies
• An AI-fluent operator who uses modern tools (ChatGPT, Claude, Perplexity, etc.) to work smarter — from reporting and insights to presentations, automation, and client communication

What You’ll Get:

• Competitive base + bonus compensation structure
• 1Medical, Dental, and Vision insurance benefits
• Unlimited PTO + paid holidays
• 4% 401(k) match
• Work from anywhere – fully remote flexibility
• Paid parental leave
• Employee stock options
• Opportunities for growth & leadership in a fast-growing company