Agency

Dept of Health and Human Services

Division

Public Health

Job Classification Title

Systems Administrator I (NS)

Position Number

60041527

Grade

DT08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The Business Systems and Intelligence (BSI) Branch Manager provides strategic leadership and operational oversight for the Business Systems and Intelligence Branch within the State Center for Health Statistics (SCHS), Division of Public Health (DPH). This position is responsible for ensuring branch activities, priorities, and system initiatives are aligned
with SCHS and DPH goals, with a strong focus on systems modernization, data integration, operational performance, and service delivery.

The Branch Manager leads and manages branch staff; establishes vision, strategy, and performance expectations; and oversees the planning, implementation, and optimization of enterprise systems supporting public health data and operations. This role requires a balance of strategic planning, cross-functional coordination, and operational accountability, ensuring projects are delivered on time, system performance metrics are met, and stakeholders are effectively engaged. The ideal candidate brings strong leadership, analytical, and organizational skills, combined with a solid technological background and experience managing complex systems and teams.

Key Responsibilities:
Branch Leadership & Strategic Planning
- Lead the day-to-day operations of the Business Systems and Intelligence Branch, including supervision, performance management, and professional development of branch staff.
- Establish and execute branch goals, priorities, and performance expectations aligned with the SCHS strategic plan.
- Develop, maintain, and update the roadmap for SCHS business systems and intelligence platforms.
- Ensure alignment of branch resources, timelines, and priorities to support organizational objectives.

Systems Oversight & Operations
- Provide oversight of SCHS systems, integrations, and applications to ensure reliability, security, and effective use.
- Oversee system release management lifecycles, including planning, coordination, and implementation.
- Respond to and manage real-time production issues, ensuring timely resolution, documentation, and issue tracking.
- Leverage data security best practices, including oversight of user identity management and system access controls.
- Skilled in establishing and managing multiple release processes using Agile methodologies.

Performance Management & Continuous Improvement
- Monitor and manage branch key performance indicators (KPIs) and system metrics to ensure service level agreements (SLAs) are met.
- Analyze existing business and technical processes to identify opportunities for optimization, automation, and efficiency.
- Lead process re-engineering initiatives to improve operational effectiveness and system usability.
- Identify and resolve recurring or complex system and workflow issues impacting staff or stakeholders.

Project Coordination & Resource Management
- Coordinate project timelines, staffing, and technical resources to ensure successful delivery of system and operational initiatives.
- Provide project leadership and decision-making support across concurrent initiatives.
- Ensure effective communication and coordination between technical teams, program staff, and leadership.

*Communication & Stakeholder Engagement
- Prepare and deliver presentations and briefings to section, division, and departmental leadership, as well as external partners.
- Serve as a key point of coordination between SCHS branches, DPH leadership, and registration or data partners.
- Communicate system changes, priorities, and performance outcomes clearly to internal and external stakeholders.


This role is involved in a dynamic public health program. As such, roles and responsibilities are subject to change as situations evolve. Roles and responsibilities listed above may be expanded upon or updated to match priorities and needs.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range: $72,993.00 - $109,490.00

Recruitment Range: $72,993.00 - $100,000.00

Candidates now meet the minimum qualifications of a position if they meet the minimum education and experience listed on the vacancy announcement. 
 
The Knowledge, Skills, and Abilities (KSAs)/ Management Preferences are not required. Applicants who possess the following skills are preferred: 

• Experience leveraging computer systems, peripheral equipment, and information technology to optimize operations and resolve technical challenges in complex environments.

• Proficient in configuring and supporting systems software, layered products, and enterprise applications within diverse user environments, ensuring stability and functionality.

• Demonstrated success leading teams through enterprise system modernization, process improvement, and operational transformation initiatives, delivering measurable efficiency gains.

• Skilled in managing enterprise-level information systems, including planning, coordination, performance monitoring, and continuous improvement, with hands-on experience using Microsoft Office 365, Power Platform, and CRM systems.

• Strong communication and leadership capabilities with a proven ability to manage cross-functional teams, oversee concurrent projects, and build collaborative relationships across technical and business stakeholders.

The Posting Will Close At 11:59 P.M. The Night Before The End Date.

About the State Center for Health Statistics (SCHS):

The North Carolina State Center for Health Statistics is a part of the Division of Public Health and is responsible for data collection, health-related research, and production of reports and maintenance of a comprehensive collection of health statistics. We provide high quality health information to ensure more informed decision-making and effective health policies. Our goal is to improve the health of all North Carolinians and their communities.

Compensation and Benefits: 

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit the website for State Benefits. 

Supplemental Contact Information: 

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders.  We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.  For more information about DHHS:  https://www.ncdhhs.gov/. 

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals.  Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. 

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.  We invite all potential applicants to apply for positions for which they may be qualified. 

               

Application Process 

Be sure to complete the application in its entirety.   Resumes will not be accepted in lieu of completing this application. 

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. 

• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers. 

• If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted.  Applications must be submitted by 11:59 PM on the closing date. 

• Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check. 

• Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account.  Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. 

• Degrees must be received from appropriately accredited institutions.  Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. 

• For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members. 

Degree/College Credit Verification 

Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations, and cover letters may be uploaded with your application. 

Veterans’ and National Guard Preference 

• Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. 

• Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.  

• Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of the DD 256 or NGB 22, along with the state application. 

ADA Accommodations 

Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.  If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. 

CONTACT INFORMATION  

If there are any questions about this posting, please contact Talent Acquisition at [email protected]. Resumes will not be accepted in lieu of completing this application. 

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor’s degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and two years of progressive experience in systems software programming

OR

Associate degree in computer science or an IT related field or a closely related field from an appropriately accredited institution and three years of progressive experience in systems software programming

OR

An equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter:

Tresha Walker

Email:

[email protected]